{"id":1496,"date":"2012-08-29T09:24:42","date_gmt":"2012-08-29T07:24:42","guid":{"rendered":"http:\/\/www.turnkeycrm.com\/?p=1496"},"modified":"2023-11-30T10:27:12","modified_gmt":"2023-11-30T09:27:12","slug":"online-eszkozok-cegunk-ugyfelszolgalataban","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2012\/08-29\/online-eszkozok-cegunk-ugyfelszolgalataban\/","title":{"rendered":"Online eszk\u00f6z\u00f6k c\u00e9g\u00fcnk \u00fcgyf\u00e9lszolg\u00e1lat\u00e1ban"},"content":{"rendered":"<p>A mobil- \u00e9s webes kommunik\u00e1ci\u00f3 dinamikus fejl\u0151d\u00e9s\u00e9nek k\u00f6sz\u00f6nhet\u0151en napjainkban c\u00e9g\u00fcnk szinte m\u00e1r minden ter\u00fcleten kihaszn\u00e1lhatja a vezet\u00e9k n\u00e9lk\u00fcli technol\u00f3giai megold\u00e1sok \u00e9s az online eszk\u00f6z\u00f6k k\u00edn\u00e1lta lehet\u0151s\u00e9geket <strong>\u00fczleti hat\u00e9konys\u00e1gunk n\u00f6vel\u00e9se<\/strong> \u00e9rdek\u00e9ben.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/online_wireless.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1501 aligncenter\" style=\"border: 0px;\" title=\"Vezet\u00e9k n\u00e9lk\u00fcli technol\u00f3giai megold\u00e1sok \u00e9s online eszk\u00f6z\u00f6k\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/online_wireless.jpg\" alt=\"\" width=\"300\" height=\"282\" \/><\/a>Ez al\u00f3l pedig nem kiv\u00e9tel <strong>\u00fcgyf\u00e9lszolg\u00e1latunk<\/strong> sem, azaz v\u00e1llalatunk azon szervezeti egys\u00e9ge, amely <strong>\u00fcgyfeleink r\u00e9sz\u00e9re folyamatos szakmai support szolg\u00e1ltat\u00e1st ny\u00fajt<\/strong>, azon t\u00e1mogat\u00f3 k\u00f6zpontunk, ahol \u00fcgyfeleink a k\u00e9rd\u00e9seikre v\u00e1laszokat, a felmer\u00fcl\u0151 probl\u00e9m\u00e1ikra pedig megold\u00e1sokat kaphatnak.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/support.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1502 aligncenter\" style=\"border: 0px;\" title=\"\u00dcgyf\u00e9lszolg\u00e1lat \/ Support\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/support.jpg\" alt=\"\" width=\"329\" height=\"211\" srcset=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/support.jpg 329w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/support-300x192.jpg 300w\" sizes=\"auto, (max-width: 329px) 100vw, 329px\" \/><\/a><strong>\u00dcgyf\u00e9lszolg\u00e1latunk f\u0151bb feladata<\/strong> tov\u00e1bbra is<br \/>\n&#8211; a kommunik\u00e1ci\u00f3 megval\u00f3s\u00edt\u00e1sa az \u00fcgyf\u00e9l vagy \u00fczleti partner \u00e9s a szervezet k\u00f6z\u00f6tt,<br \/>\n&#8211; a szakmai t\u00e1mogat\u00f3 h\u00e1tt\u00e9r megteremt\u00e9se,<br \/>\n&#8211; a szervezet \u00fcgyf\u00e9lkiszolg\u00e1l\u00e1shoz kapcsol\u00f3d\u00f3 feladatainak ell\u00e1t\u00e1sa, koordin\u00e1l\u00e1sa,<br \/>\n&#8211; az esetkezel\u00e9s \u00e9s ut\u00e1nk\u00f6vet\u00e9s biztos\u00edt\u00e1sa,<br \/>\naminek megfelel\u0151 ell\u00e1t\u00e1s\u00e1hoz imm\u00e1ron a <strong>t\u00e1mogat\u00f3 hardver \u00e9s szoftver eszk\u00f6z\u00f6k<\/strong> sz\u00e9les sk\u00e1l\u00e1ja \u00e1ll(hat) rendelkez\u00e9s\u00fcnkre, melyek minim\u00e1lis anyagi r\u00e1ford\u00edt\u00e1ssal, de egy r\u00e9sz\u00fck ak\u00e1r m\u00e9g d\u00edjtalanul is ig\u00e9nybe vehet\u0151.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/Cloud-Compute.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"border: 0px none;\" title=\"T\u00e1mogat\u00f3 hardverek \u00e9s felh\u0151alap\u00fa szoftverek\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/Cloud-Compute.jpg\" alt=\"\" width=\"400\" height=\"300\" \/><\/a><\/p>\n<p style=\"text-align: left;\"><strong>Hardver<\/strong><\/p>\n<p>Megfelel\u0151en testreszabott <strong>online rendszerek<\/strong> &#8211; mint p\u00e9ld\u00e1ul a Google Mail \u00e9s Drive, esetleg a Zendesk, vagy a MiniCRM &#8211; <strong>alkalmaz\u00e1sa eset\u00e9n \u00fcgyf\u00e9lszolg\u00e1latunk hardverig\u00e9nye minim\u00e1lisra cs\u00f6kkenthet\u0151<\/strong>, <strong>mobilit\u00e1sa<\/strong> ellenben <strong>jelent\u0151s m\u00e9rt\u00e9kben megn\u00f6velhet\u0151<\/strong>.<\/p>\n<p>\u00cdgy munkat\u00e1rsaink <strong>b\u00e1rhol<\/strong> \u00e9s <strong>b\u00e1rmikor<\/strong>, b\u00e1rmilyen Internethez csatlakoz\u00f3 eszk\u00f6z\u00f6n hozz\u00e1f\u00e9rhetnek az \u00fcgyfelek r\u00e9sz\u00e9r\u0151l \u00e9rkez\u0151 k\u00e9rd\u00e9sekhez \u00e9s k\u00e9r\u00e9sekhez, valamint a kapcsol\u00f3d\u00f3 inform\u00e1ci\u00f3khoz.<\/p>\n<p><a href=\"https:\/\/www.minicrm.hu\/blog\/2023\/11-30\/felhoalapu-crm\/\" target=\"_blank\" rel=\"noopener\"><strong>Felh\u0151alap\u00fa<\/strong>, <strong>webes alkalmaz\u00e1sok<\/strong> haszn\u00e1lat\u00e1val<\/a> pedig ak\u00e1r notebook, netbook, tablet vagy mobiltelefon seg\u00edts\u00e9g\u00e9vel is ell\u00e1thatjuk \u00fcgyf\u00e9lszolg\u00e1lati feladatainkat a vil\u00e1g b\u00e1rmely pontj\u00e1n.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/cloud_small.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"border: 0px;\" title=\"Felh\u0151alap\u00fa, webes alkalmaz\u00e1sok minden platformra\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/cloud_small.jpg\" alt=\"\" width=\"397\" height=\"274\" \/><\/a><strong>Szoftver<\/strong><\/p>\n<p>\u00dcgyf\u00e9lszolg\u00e1lati munk\u00e1nk sor\u00e1n t\u00f6bbnyire az al\u00e1bbi <strong>szoftverekre van sz\u00fcks\u00e9g\u00fcnk<\/strong> ahhoz, hogy hat\u00e9konyan eleget tudjunk tenni munkak\u00f6ri k\u00f6telezetts\u00e9geinknek:<br \/>\n&#8211; Levelez\u0151 program<br \/>\n&#8211; Chat kliens<br \/>\n&#8211; Hibajegy kezel\u0151 rendszer<br \/>\n&#8211; CRM szoftver<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/cloud_computing_small.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"border: 0px none;\" title=\"Felh\u0151alap\u00fa szoftverek az \u00fcgyf\u00e9lszolg\u00e1latban\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/cloud_computing_small.jpg\" alt=\"\" width=\"552\" height=\"362\" \/><\/a><\/p>\n<ul>\n<li><strong>Levelez\u0151 program<\/strong><\/li>\n<\/ul>\n<p>Az \u00fcgyfeleinkkel folytatott elektronikus kommunik\u00e1ci\u00f3 legelterjedtebb form\u00e1ja az email. Ugyanakkor a rugalmass\u00e1got \u00e9s mobilit\u00e1st szem el\u0151tt tartva \u00e9rdemes m\u00e1r szak\u00edtanunk azon beidegz\u0151d\u00e9s\u00fcnkkel, hogy mindez egy asztali desktop g\u00e9pen, telep\u00edtett Outlook vagy Thunderbird levelez\u0151 programon kereszt\u00fcl val\u00f3s\u00edthat\u00f3 csak meg.<\/p>\n<p>Bels\u0151 \u00e9s k\u00fcls\u0151 levelez\u00e9s\u00fcnk kezel\u00e9s\u00e9hez <strong>haszn\u00e1ljunk webes fel\u00fclet\u0171 levelez\u0151ket<\/strong> &#8211;\u00a0p\u00e9ld\u00e1ul Google Mail-t &#8211; a telep\u00edthet\u0151 email kliensek helyett. \u00cdgy be\u00e9rkez\u0151 \u00e9s kimen\u0151 mailjeinket mapp\u00e1kba rendezve, cimk\u00e9kkel ell\u00e1tva, b\u00e1rhol \u00e9s b\u00e1rmikor el\u00e9rhetj\u00fck, ak\u00e1r mobiltelefonunk seg\u00edts\u00e9g\u00e9vel is. R\u00e1ad\u00e1sul \u00edgy &#8211; illet\u00e9kes &#8211;\u00a0<strong>koll\u00e9g\u00e1ink is b\u00e1rmikor hozz\u00e1f\u00e9rhetnek a c\u00e9ges \u00fczenetv\u00e1lt\u00e1sainkhoz<\/strong>, ami \u00e1ltal pillanatok alatt \u00e1tvehetik t\u0151l\u00fcnk\u00a0sz\u00fcks\u00e9g eset\u00e9n\u00a0az egyes \u00fcgyeket vagy b\u00e1rmif\u00e9le fennakad\u00e1s n\u00e9lk\u00fcl helyettes\u00edthetnek benn\u00fcnket.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/gmail_small.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1510 aligncenter\" style=\"border: 0px none;\" title=\"Google Mail\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/gmail_small.jpg\" alt=\"\" width=\"614\" height=\"281\" srcset=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/gmail_small.jpg 1024w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/gmail_small-300x137.jpg 300w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/gmail_small-767x351.jpg 767w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/gmail_small-500x229.jpg 500w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/a><em>A levelez\u0151 program legf\u0151bb el\u0151nye az \u00fcgyf\u00e9lszolg\u00e1laton:<\/em> a <strong>visszakereshet\u0151s\u00e9g<\/strong> \u00e9s az <strong>\u00e1tl\u00e1that\u00f3s\u00e1g<\/strong>.<\/p>\n<ul>\n<li><em><strong>Chat kliens<\/strong><\/em><\/li>\n<\/ul>\n<p>Nem csak a munkat\u00e1rsakkal folytatott bels\u0151 kommunik\u00e1ci\u00f3 val\u00f3s\u00edthat\u00f3 meg online, de az \u00e9rdekl\u0151d\u0151k, a vev\u0151k \u00e9s a partnerek megkeres\u00e9sei is j\u00f6hetnek weboldalunkon kereszt\u00fcl.<\/p>\n<p>Egy chat kliens be\u00fczemel\u00e9s\u00e9vel vagy egy \u00fcgyf\u00e9lszolg\u00e1lati Skype fi\u00f3k l\u00e9trehoz\u00e1s\u00e1val jelent\u0151s m\u00e9rt\u00e9kben <strong>megn\u00f6velhetj\u00fck az \u00fczleti felek k\u00f6z\u00f6tti kommunik\u00e1ci\u00f3 hat\u00e9konys\u00e1g\u00e1t<\/strong>, \u00e9s a k\u00f6zvetlen emberi kapcsolat, valamint a &#8211; meghat\u00e1rozott id\u0151n bel\u00fcli &#8211; rendelkez\u00e9sre \u00e1ll\u00e1s <strong>tov\u00e1bb er\u0151s\u00edt(het)i az \u00fczleti felek k\u00f6z\u00f6tti bizalmat<\/strong>.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/chat.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1511 aligncenter\" style=\"border: 0px;\" title=\"Chat\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/chat.jpg\" alt=\"\" width=\"534\" height=\"471\" srcset=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/chat.jpg 668w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/chat-300x265.jpg 300w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/chat-456x402.jpg 456w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/chat-340x300.jpg 340w\" sizes=\"auto, (max-width: 534px) 100vw, 534px\" \/><\/a><em>A chat kliens haszn\u00e1lat\u00e1nak legf\u0151bb el\u0151nye \u00fcgyf\u00e9lszolg\u00e1lat eset\u00e9n:<\/em> a <strong>k\u00f6zvetlen kommunik\u00e1ci\u00f3<\/strong> \u00e9s az <strong>azonnali reakci\u00f3<\/strong>.<\/p>\n<ul>\n<li><em><strong>Hibajegy kezel\u0151 rendszer<\/strong><\/em><\/li>\n<\/ul>\n<p>\u00dcgyf\u00e9lszolg\u00e1latunk hat\u00e9konys\u00e1g\u00e1t tov\u00e1bb n\u00f6velhetj\u00fck, ha bevezet\u00fcnk egy ig\u00e9nyeinknek megfelel\u0151 online hibajegy kezel\u0151 rendszert is &#8211; mint p\u00e9ld\u00e1ul a Zendesk-et vagy a Helpdesk Pilot-ot, a Kayako Fusion-t, a Zoho-t vagy esetleg a MiniCRM \u00fcgyf\u00e9lszolg\u00e1lati modulj\u00e1t.<\/p>\n<p>Ennek seg\u00edts\u00e9g\u00e9vel ugyanis<br \/>\n&#8211; megfelel\u0151en rendszerezhetj\u00fck a be\u00e9rkez\u0151 &#8211; telefonos, emailes \u00e9s chaten kereszt\u00fcli &#8211; megkeres\u00e9seket,<br \/>\n&#8211; prioriz\u00e1lhatjuk a panaszokat \u00e9s ig\u00e9nyeket,<br \/>\n&#8211; \u00e1ttekinthetj\u00fck az \u00f6sszekapcsol\u00f3d\u00f3 bejegyz\u00e9seket \u00e9s az el\u0151zm\u00e9nyeket,<br \/>\n&#8211; fogadhatjuk az ut\u00f3lagos visszajelz\u00e9seket, v\u00e9lem\u00e9nyeket \u00e9s reklam\u00e1ci\u00f3kat,<br \/>\n&#8211; valamint kimutat\u00e1sokat k\u00e9sz\u00edthet\u00fcnk az esetekre vonatkoz\u00f3an.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/helpdesk_small.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1514 aligncenter\" style=\"border: 0px;\" title=\"Hibajegy kezel\u0151 rendszer\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/helpdesk_small.jpg\" alt=\"\" width=\"614\" height=\"259\" srcset=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/helpdesk_small.jpg 1024w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/helpdesk_small-300x126.jpg 300w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/helpdesk_small-767x323.jpg 767w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/helpdesk_small-500x210.jpg 500w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/a><em>Egy hibajegy kezel\u0151 rendszer \u00fcgyf\u00e9lszolg\u00e1laton t\u00f6rt\u00e9n\u0151 bevezet\u00e9s\u00e9nek legf\u0151bb el\u0151nye:<\/em> a <strong>visszakereshet\u0151s\u00e9g<\/strong>, az <strong>\u00e1tl\u00e1that\u00f3s\u00e1g<\/strong>, a <strong>m\u00e9rhet\u0151s\u00e9g<\/strong> (hibajegyek darabsz\u00e1ma, reakci\u00f3- \u00e9s v\u00e1laszid\u0151k), a <strong>riport \u00e9s statisztika gener\u00e1l\u00e1s<\/strong> (esetek sz\u00e1ma, eloszl\u00e1sai, \u00e1tlagos darabsz\u00e1mok \u00e9s id\u0151k), valamint a <strong>visszacsatol\u00e1s<\/strong>.<\/p>\n<ul>\n<li><em><strong>CRM szoftver<\/strong><\/em><\/li>\n<\/ul>\n<p>Online \u00fcgyf\u00e9lkapcsolat-kezel\u0151 haszn\u00e1lat\u00e1val &#8211; p\u00e9ld\u00e1ul a SugarCRM-el, a Zoho CRM-el, vagy a MiniCRM-el &#8211; \u00fcgyf\u00e9lszolg\u00e1latunk t\u00fall\u00e9phet t\u00e1mogat\u00f3 szerepk\u00f6r\u00e9n, \u00e9s a CRM szoftverben nyilv\u00e1ntartott adatok, valamint az ott el\u00e9rhet\u0151 funkci\u00f3k felhaszn\u00e1l\u00e1s\u00e1val m\u00e1r nem csak az \u00fcgyfelek fel\u00e9 mutathat egys\u00e9ges k\u00e9pet a c\u00e9gr\u0151l, de <strong>\u00fcgyf\u00e9lszolg\u00e1latunk t\u00e9nylegesen<\/strong> is <strong>egy\u00fcttm\u0171k\u00f6dhet c\u00e9g\u00fcnk egy\u00e9b r\u00e9szlegeivel<\/strong>, p\u00e9ld\u00e1ul az \u00e9rt\u00e9kes\u00edt\u0151kkel, a fejleszt\u0151kkel,&#8230;<\/p>\n<p>A megfelel\u0151en testreszabott \u00e9s mindenki \u00e1ltal haszn\u00e1lt online rendszerben nyilv\u00e1ntartott adatok \u00edgy hozz\u00e1j\u00e1rul(hat)nak az elt\u00e9r\u0151 ter\u00fcleteken tev\u00e9kenyked\u0151 koll\u00e9g\u00e1k hat\u00e9kony munkav\u00e9gz\u00e9s\u00e9hez, a nett\u00f3 inform\u00e1ci\u00f3 megoszt\u00e1sa pedig <strong>lehet\u0151v\u00e9 teszi<\/strong>, hogy r\u00e9szlegt\u0151l f\u00fcggetlen\u00fcl, <strong>az \u00fcgyf\u00e9llel foglalkoz\u00f3 munkat\u00e1rsak mindig, mindenhol aktu\u00e1lis adatokkal rendelkezzenek<\/strong> az \u00e9rintett felet vagy projektet illet\u0151en.<\/p>\n<p><a href=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/minicrm_small.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1516 aligncenter\" style=\"border: 0px;\" title=\"MiniCRM online \u00fcgyf\u00e9lkapcsolat-kezel\u0151\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/minicrm_small.jpg\" alt=\"\" width=\"614\" height=\"302\" srcset=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/minicrm_small.jpg 1024w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/minicrm_small-300x148.jpg 300w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/minicrm_small-767x378.jpg 767w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2012\/08\/minicrm_small-500x246.jpg 500w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/a><em>\u00dcgyf\u00e9lszolg\u00e1lat szempontj\u00e1b\u00f3l egy CRM szoftver legf\u0151bb el\u0151nye:<\/em> a <strong>dokument\u00e1lts\u00e1g<\/strong>, a <strong>visszakereshet\u0151s\u00e9g<\/strong>, az <strong>\u00e1tl\u00e1that\u00f3s\u00e1g<\/strong>, az <strong>aktu\u00e1lis adatok el\u00e9r\u00e9se<\/strong>, valamint a <strong>riport \u00e9s statisztika gener\u00e1l\u00e1s<\/strong>.<\/p>\n<p><em>Az online kommunik\u00e1ci\u00f3 t\u00e9rnyer\u00e9se \u00e1ltal teh\u00e1t m\u00e1r nem jelenthet gondot egyetlen v\u00e1llalkoz\u00e1snak sem az &#8211; ig\u00e9nyeknek \u00e9s lehet\u0151s\u00e9geknek megfelel\u0151 &#8211; rendelkez\u00e9sre \u00e1ll\u00e1s, ak\u00e1r a 7&#215;24 \u00f3r\u00e1s el\u00e9rhet\u0151s\u00e9g biztos\u00edt\u00e1sa sem. Ezt, valamint a min\u0151s\u00e9gi szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st, az akt\u00edv kontroll\u00e1lhat\u00f3s\u00e1got, a folyamatok \u00e9s hat\u00e1rid\u0151k betar(ta)t\u00e1s\u00e1t, az \u00fcgyfelek \u00e9s az \u00fczleti egys\u00e9gek kiszolg\u00e1l\u00e1s\u00e1nak t\u00e1mogat\u00e1s\u00e1t, a k\u00e9rd\u00e9sek \u00e9s bejelent\u00e9sek dokument\u00e1lt \u00e9s k\u00f6vethet\u0151 kezel\u00e9s\u00e9t \u00e9s a pulz\u00e1l\u00f3 terhel\u00e9s egyenletesebb eloszt\u00e1s\u00e1t teszik sz\u00e1munkra lehet\u0151v\u00e9 a 21. sz\u00e1zadban az \u00fcgyf\u00e9lszolg\u00e1lati sikeress\u00e9g legf\u0151bb t\u00e9nyez\u0151i: a megfelel\u0151 szakmai ismeretekkel rendelkez\u0151 emberek, a <a href=\"https:\/\/www.minicrm.hu\/tour\/process\/\">munkafolyamatok hat\u00e9kony kialak\u00edt\u00e1sa<\/a>, a kell\u0151 &#8211; p\u00e9nz\u00fcgyi &#8211; t\u00e1mogatotts\u00e1g, valamint a folyamatosan rendelkez\u00e9s\u00fcnkre \u00e1ll\u00f3 online eszk\u00f6z\u00f6k.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A mobil- \u00e9s webes kommunik\u00e1ci\u00f3 dinamikus fejl\u0151d\u00e9s\u00e9nek k\u00f6sz\u00f6nhet\u0151en napjainkban c\u00e9g\u00fcnk szinte m\u00e1r minden ter\u00fcleten kihaszn\u00e1lhatja a vezet\u00e9k n\u00e9lk\u00fcli technol\u00f3giai megold\u00e1sok \u00e9s az online eszk\u00f6z\u00f6k k\u00edn\u00e1lta lehet\u0151s\u00e9geket \u00fczleti hat\u00e9konys\u00e1gunk n\u00f6vel\u00e9se \u00e9rdek\u00e9ben. Ez al\u00f3l pedig nem kiv\u00e9tel \u00fcgyf\u00e9lszolg\u00e1latunk sem, azaz v\u00e1llalatunk azon szervezeti egys\u00e9ge, amely \u00fcgyfeleink r\u00e9sz\u00e9re folyamatos szakmai support szolg\u00e1ltat\u00e1st ny\u00fajt, azon t\u00e1mogat\u00f3 k\u00f6zpontunk, ahol \u00fcgyfeleink [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28],"tags":[237],"class_list":["post-1496","post","type-post","status-publish","format-gallery","hentry","category-cegvezetes","tag-felho-alkalmazas","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online eszk\u00f6z\u00f6k c\u00e9g\u00fcnk \u00fcgyf\u00e9lszolg\u00e1lat\u00e1ban<\/title>\n<meta name=\"description\" content=\"A mobil- \u00e9s webes 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