{"id":16320,"date":"2021-10-26T08:43:24","date_gmt":"2021-10-26T06:43:24","guid":{"rendered":"https:\/\/www.minicrm.hu\/blog\/?p=16320"},"modified":"2023-03-30T10:37:45","modified_gmt":"2023-03-30T08:37:45","slug":"az-igazi-ugyfelelmeny-a-folyamatoknal-kezdodik-vezse-roland-es-a-spatrend-sztori","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2021\/10-26\/az-igazi-ugyfelelmeny-a-folyamatoknal-kezdodik-vezse-roland-es-a-spatrend-sztori\/","title":{"rendered":"Az igazi \u00fcgyf\u00e9l\u00e9lm\u00e9ny a folyamatokn\u00e1l kezd\u0151dik\u2026 | Vezse Roland \u00e9s a SpaTrend sztori"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A SpaTrend story a magyar v\u00e1llalkoz\u00f3i vil\u00e1g egy igazi gar\u00e1zs sztorija: sz\u00f3 szerint egy gar\u00e1zsban k\u00f6t\u00f6tt\u00e9k az els\u0151 \u00fczleteket. Az\u00f3ta az orsz\u00e1g sz\u00e1mos pontj\u00e1n \u00e9s imm\u00e1ron nemzetk\u00f6zi szinten is jelen vannak, k\u00f6zben pedig folyamatosan fejlesztik term\u00e9kpalett\u00e1jukat.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u00edresek innovat\u00edv megold\u00e1saikr\u00f3l \u00e9s v\u00e1ls\u00e1gkezel\u0151 attit\u0171dj\u00fckr\u0151l, aminek k\u00f6sz\u00f6nhet\u0151en sikeresen vesznek minden el\u00e9j\u00fck g\u00f6rd\u00fcl\u0151 akad\u00e1lyt. P\u00e9ld\u00e1ul a koronav\u00edrus kit\u00f6r\u00e9s\u00e9vel <strong><a href=\"https:\/\/www.minicrm.hu\/blog\/2023\/03-30\/ceg-digitalizalas-lepesek\/\" target=\"_blank\" rel=\"noopener\">egyik h\u00e9tr\u0151l a m\u00e1sikra digitaliz\u00e1lt\u00e1k<\/a> azt, amit nehezen lehet:\u00a0<\/strong> jacuzzik kipr\u00f3b\u00e1l\u00e1s\u00e1t. Mindebben elengedhetetlen szerepe volt Vezse Rolandnak, aki \u00fatj\u00e1ra ind\u00edtotta ezt a mostm\u00e1r <strong>milli\u00e1rdos \u00e1rbev\u00e9tel\u0171 c\u00e9get.<\/strong><\/span><\/p>\n<p><!--more--><\/p>\n<p><iframe loading=\"lazy\" style=\"border-radius: 12px;\" src=\"https:\/\/open.spotify.com\/embed\/episode\/2uatPrJMNCGt2EK0G67osY?utm_source=generator\" width=\"100%\" height=\"352\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Rolandt\u00f3l megtudhatjuk, hogy az emberi kapcsolatok mennyire fontosak az \u00fczleti \u00e9letben. V\u00e1llalkoz\u00e1s\u00e1nak lehet\u0151s\u00e9ge is onnan j\u00f6n, hogy egy k\u00fclf\u00f6ldi partner\u00e9vel jobban megismerkedve arra gondolt, hogy \u0151k lehetn\u00e9nek az ide\u00e1lis forgalmaz\u00f3i Magyarorsz\u00e1gon. Roland kor\u00e1bbi tapasztalatainak k\u00f6sz\u00f6nhet\u0151en a kiv\u00e1l\u00f3 \u00fcgyf\u00e9l\u00e9lm\u00e9ny lett a SpaTrend egyik alapk\u00f6vetelm\u00e9nye, amely a siker\u00fck egyik legfontosabb eleme lett a k\u00e9s\u0151bbiekben.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A SpaTrendn\u00e9l el\u0151sz\u00f6r pap\u00edr alap\u00fa adatlapokon kezdt\u00e9k az \u00fcgyfelekkel kapcsolatos minden adat adminisztr\u00e1l\u00e1s\u00e1t. Azt\u00e1n Excel t\u00e1bl\u00e1zatokra v\u00e1ltottak, v\u00e9g\u00fcl megismerkedtek a CRM rendszerek ny\u00fajtotta v\u00e9gtelen lehet\u0151s\u00e9ggel: \u201cIgaz\u00e1b\u00f3l a k\u00e9pzelet szab annak hat\u00e1rt, hogy mi mindenre lehet haszn\u00e1lni egy CRM rendszert\u201d. Ezalatt eljutottak addig a szintig, hogy \u00faj operat\u00edv vezet\u0151k integr\u00e1l\u00e1s\u00e1val <strong>Roland ki tudta vonni mag\u00e1t a mindennapi operat\u00edv teend\u0151k al\u00f3l. \u00cdgy azzal tud foglalkozni, amivel igaz\u00e1n szeret \u00e9s a szervezetnek is leghasznosabb: a c\u00e9g v\u00edzi\u00f3j\u00e1val, strat\u00e9gi\u00e1j\u00e1val \u00e9s hossz\u00fa t\u00e1v\u00fa fejleszt\u00e9seivel.<\/strong> Ha t\u00e9ged is \u00e9rdekel ennek a folyamata, ne hagyd ki ezt az epiz\u00f3dot!<\/span><\/p>\n<\/div>\n<h2>K\u00e9rd\u00e9sek, amelyekre v\u00e1laszt kapsz a mai ad\u00e1sb\u00f3l:<\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hogy lehet elindulni egy j\u00f3 \u00f6tlettel, amiben hisz\u00fcnk?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hogyan lehet lek\u00fczdeni az \u00fat sor\u00e1n felmer\u00fcl\u0151 buktat\u00f3kat?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mi\u00e9rt annyira fontos az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9g?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A vev\u0151i ig\u00e9nyek alapj\u00e1n, hogyan b\u0151v\u00edthet\u0151 a term\u00e9kpaletta?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hogyan lehet j\u00f3 strat\u00e9gia a term\u00e9kszortiment cs\u00f6kkent\u00e9s?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Milyen rendszereket, folyamatokat \u00e9rdemes CRM rendszerben kezelni?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mikor lehet hasznos egy folyamataudit?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hogyan juthatunk el arra a d\u00f6nt\u00e9sre, hogy \u00e1tadjuk a napi operat\u00edv vezet\u00e9si feladatokat?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mi\u00e9rt hasznosak a statisztik\u00e1k, milyen adatokat \u00e9rdemes elemezn\u00fcnk?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Milyen c\u00e9ljai lehetnek egy milli\u00e1rdos bev\u00e9tel\u0171 v\u00e1llalkoz\u00e1snak a j\u00f6v\u0151re n\u00e9zve?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ha szeretn\u00e9l egy igazi sikersztorin kereszt\u00fcl k\u00f6zelebb ker\u00fclni a sikeres c\u00e9g\u00e9p\u00edt\u00e9s hogyanj\u00e1hoz \u00e9s megtudni mire \u00e9rdemes odafigyelni, akkor tanulj \u00e9s inspir\u00e1l\u00f3dj igazi c\u00e9g\u00e9p\u00edt\u0151kkel!\u00a0<\/span><\/p>\n<div>\n<h2>Hallgasd a C\u00e9g\u00e9p\u00edt\u0151ket a kedvenc platformodon:<\/h2>\n<p>Spotify: <a href=\"https:\/\/open.spotify.com\/episode\/2uatPrJMNCGt2EK0G67osY\">kattints ide<\/a><br \/>\nSoundCloud: <a href=\"https:\/\/soundcloud.com\/cegepitok-podcast-minicrm\/az-igazi-ugyfelelmeny-a-folyamatoknal-kezdodik-vezse-roland-es-a-spatrend-sztori\">kattints ide<\/a><br \/>\nApple Podcast: <a href=\"https:\/\/podcasts.apple.com\/hu\/podcast\/az-igazi-%C3%BCgyf%C3%A9l%C3%A9lm%C3%A9ny-a-folyamatokn%C3%A1l-kezd%C5%91dik\/id1585202757?i=1000539109803&amp;l=hu\">kattints ide<\/a><br \/>\nGoogle Podcast: hamarosan&#8230;<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><strong>Ne hagyd ki az EXTRA tartalmat sem, ahol olyan tippeket, best-practiceket \u00e9s aj\u00e1nl\u00e1sokat kaphatsz a vend\u00e9gekt\u0151l, amik nekik bev\u00e1lt m\u00f3don seg\u00edteni tudtak a sikeres c\u00e9g\u00e9p\u00edt\u00e9sben.\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Az extra tartalomban Roland elmes\u00e9li 3 v\u00e1ls\u00e1gmegold\u00e1sukat, amiknek k\u00f6sz\u00f6nhet\u0151en nem csak t\u00fal\u00e9ltek, hanem m\u00e9g n\u00f6vekedni is tudtak a kr\u00edzisben. ?<\/span><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1144616737%3Fsecret_token%3Ds-PgI3dXHSzeV&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true&amp;visual=true\" width=\"100%\" height=\"350\" frameborder=\"no\" scrolling=\"no\"><\/iframe><\/p>\n<div style=\"font-size: 10px; color: #cccccc; line-break: anywhere; word-break: normal; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif; font-weight: 100;\"><a style=\"color: #cccccc; text-decoration: none;\" title=\"C\u00e9g\u00e9p\u00edt\u0151k\" href=\"https:\/\/soundcloud.com\/cegepitok-podcast-minicrm\" target=\"_blank\" rel=\"noopener\">C\u00e9g\u00e9p\u00edt\u0151k<\/a> \u00b7 <a style=\"color: #cccccc; text-decoration: none;\" title=\"Extra tartalom | Vezse Roland \u00e9s az SPAtrend story | C\u00e9g\u00e9p\u00edt\u0151k Podcast\" href=\"https:\/\/soundcloud.com\/cegepitok-podcast-minicrm\/extra-tartalom-vezse-roland-es-az-spatrend-story-cegepitok-podcast\/s-PgI3dXHSzeV\" target=\"_blank\" rel=\"noopener\">Extra tartalom | Vezse Roland \u00e9s az SPAtrend story | C\u00e9g\u00e9p\u00edt\u0151k Podcast<\/a><\/div>\n<p>&nbsp;<\/p>\n<p><em>A C\u00e9g\u00e9p\u00edt\u0151k podcast felv\u00e9tele a <a href=\"https:\/\/www.minicrm.hu\/\">MiniCRM<\/a> megb\u00edz\u00e1s\u00e1b\u00f3l a <a href=\"https:\/\/brocasterz.com\">Brocasterz St\u00fadi\u00f3ban<\/a> t\u00f6rt\u00e9nik, az ad\u00e1sok menedzsmentj\u00e9t a Brocasterz Podcast \u00dcgyn\u00f6ks\u00e9g csapata v\u00e9gzi.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A SpaTrend story a magyar v\u00e1llalkoz\u00f3i vil\u00e1g egy igazi gar\u00e1zs sztorija: sz\u00f3 szerint egy gar\u00e1zsban k\u00f6t\u00f6tt\u00e9k az els\u0151 \u00fczleteket. Az\u00f3ta az orsz\u00e1g sz\u00e1mos pontj\u00e1n \u00e9s imm\u00e1ron nemzetk\u00f6zi szinten is jelen vannak, k\u00f6zben pedig folyamatosan fejlesztik term\u00e9kpalett\u00e1jukat. H\u00edresek innovat\u00edv megold\u00e1saikr\u00f3l \u00e9s v\u00e1ls\u00e1gkezel\u0151 attit\u0171dj\u00fckr\u0151l, aminek k\u00f6sz\u00f6nhet\u0151en sikeresen vesznek minden el\u00e9j\u00fck g\u00f6rd\u00fcl\u0151 akad\u00e1lyt. P\u00e9ld\u00e1ul a koronav\u00edrus kit\u00f6r\u00e9s\u00e9vel egyik [&hellip;]<\/p>\n","protected":false},"author":75,"featured_media":16344,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28,778],"tags":[732,735,738,756],"class_list":["post-16320","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-cegvezetes","category-podcast","tag-cegepitok","tag-podcast","tag-sikersztori","tag-ugyfelelmeny","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Az igazi \u00fcgyf\u00e9l\u00e9lm\u00e9ny a folyamatokn\u00e1l kezd\u0151dik\u2026 | Vezse Roland \u00e9s a SpaTrend sztori<\/title>\n<meta name=\"description\" content=\"A SpaTrend story a magyar v\u00e1llalkoz\u00f3i vil\u00e1g egy igazi gar\u00e1zs sztorija: sz\u00f3 szerint egy gar\u00e1zsban k\u00f6t\u00f6tt\u00e9k az els\u0151 \u00fczleteket. 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