{"id":1693,"date":"2012-08-09T10:15:14","date_gmt":"2012-08-09T08:15:14","guid":{"rendered":"http:\/\/www.turnkeycrm.com\/?p=1693"},"modified":"2014-09-03T22:40:06","modified_gmt":"2014-09-03T20:40:06","slug":"interju-garda-kataval-a-minicrm-tanacsadojaval","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2012\/08-09\/interju-garda-kataval-a-minicrm-tanacsadojaval\/","title":{"rendered":"Tippek a CRM rendszer sikeres bevezet\u00e9s\u00e9hez"},"content":{"rendered":"

K\u00f6vetkez\u0151 k\u00e9t blogbejegyz\u00e9s\u00fcnkben a MiniCRM tan\u00e1csad\u00f3ival<\/strong> k\u00e9sz\u00edtett r\u00f6vid interj\u00fab\u00f3l t\u00f6bbek k\u00f6z\u00f6tt megtudhatjuk, mi\u00e9rt hasznos a CRM, \u00a0hogyan \u00e9rdemes bevezetni egy CRM rendszert, hogyan seg\u00edti a MiniCRM a csapatmunk\u00e1t \u00e9s arr\u00f3l is sz\u00f3 esik, mikre \u00e9s hogyan is ny\u00fajt megold\u00e1st MiniCRM.<\/p>\n

Els\u0151k\u00e9nt Garda Kata<\/strong> CRM tan\u00e1csad\u00f3nk mes\u00e9l arr\u00f3l, milyen tapasztalatai vannak a MiniCRM-et bevezetni sz\u00e1nd\u00e9koz\u00f3 \u00fcgyfelek k\u00f6r\u00e9ben \u00e9s kider\u00fcl az is, mik azok a l\u00e9p\u00e9sek \u00e9s kik azok a szem\u00e9lyek, amelyek \u00e9s akik elengedhetetlenek a MiniCRM sikeres bevezet\u00e9s\u00e9ben.<\/p>\n

1. Eddigi tapasztalataid alapj\u00e1n mit tudn\u00e1l mondani, milyen probl\u00e9m\u00e1kkal, kih\u00edv\u00e1sokkal n\u00e9znek szembe a c\u00e9gek az \u00e9rt\u00e9kes\u00edt\u00e9s\u00fckben?<\/strong><\/p>\n

A legt\u00f6bbsz\u00f6r el\u0151fordul\u00f3 probl\u00e9ma az \u00fcgyfelek kezel\u00e9s\u00e9ben van. Sokan \u00e9rzik, hogy valami nincs rendben ezen a ter\u00fcleten, de m\u00e9g nem tudj\u00e1k pontosan megfogalmazni a probl\u00e9ma gy\u00f6ker\u00e9t. A besz\u00e9lget\u00e9seink sor\u00e1n mindig pr\u00f3b\u00e1lok seg\u00edteni nekik, hogy ezt k\u00f6z\u00f6sen kider\u00edts\u00fck. A c\u00e9gek d\u00f6nt\u0151 t\u00f6bbs\u00e9g\u00e9n\u00e9l k\u00e9t alapvet\u0151 probl\u00e9m\u00e1ra vezethet\u0151 vissza a neh\u00e9zs\u00e9geik sokas\u00e1ga. Az egyik, hogy az \u00e9rt\u00e9kes\u00edt\u00e9si folyamataik nem \u00e1tl\u00e1that\u00f3ak<\/strong>, nincs egy \u00e1tfog\u00f3 k\u00e9p\u00fck arr\u00f3l, hogy \u00e1ll az adott pillanatban az \u00e9rt\u00e9kes\u00edt\u00e9s. A m\u00e1sik alapprobl\u00e9ma, hogy az \u00e9rdekl\u0151d\u0151k nincsenek megfelel\u0151en kezelve<\/strong>, \u00e9s sok esetben elvesznek az \u00e9rt\u00e9kes\u00edt\u00e9si folyamatban.<\/p>\n

2. Hogyan seg\u00edthet ebben a MiniCRM?<\/strong><\/p>\n

A legfontosabb, hogy egy helyre ker\u00fclnek az inform\u00e1ci\u00f3k<\/strong>. Ezen a fel\u00fcleten l\u00e1that\u00f3k az aktu\u00e1lis feladatok<\/strong>, \u00e9s az \u00fcgyf\u00e9lel\u0151zm\u00e9nyek<\/strong> is. A MiniCRM seg\u00edt a rendszerez\u00e9sben<\/strong>, min\u0151s\u00edt\u00e9sben<\/strong>, \u00edgy az \u00fcgyf\u00e9ladatb\u00e1zis j\u00f3l \u00e1tl\u00e1that\u00f3v\u00e1<\/strong> \u00e9s sz\u0171rhet\u0151v\u00e9<\/strong> v\u00e1lik az \u00f6sszes munkat\u00e1rs sz\u00e1m\u00e1ra. Az emberi feled\u00e9kenys\u00e9g is megel\u0151zhet\u0151, ha a feladatokat a rendszer osztja ki, \u00e9s a levelek kik\u00fcld\u00e9s\u00e9t is elv\u00e9gzi a felhaszn\u00e1l\u00f3k helyett. \u00cdgy a MiniCRM-el id\u0151t \u00e9s energi\u00e1t sp\u00f3rolhatnak, az \u00fcgyf\u00e9lkezel\u00e9s m\u00e9gis prec\u00edz lesz.<\/p>\n

3. Mit mutatnak a tapasztalatok, hogyan lehet sikeres egy CRM rendszer bevezet\u00e9se?<\/strong><\/p>\n

A sikeres CRM bevezet\u00e9shez \u00e1ltal\u00e1ban t\u00f6bb ember bevon\u00e1s\u00e1ra is sz\u00fcks\u00e9g van. A projektvezet\u0151vel<\/strong> tartjuk rendszeresen a kapcsolatot. \u0150 ir\u00e1ny\u00edtja a CRM bevezet\u00e9st a c\u00e9g\u00e9n\u00e9l, els\u0151sorban vele tal\u00e1ljuk ki a c\u00e9lokat, majd ennek megval\u00f3s\u00edt\u00e1s\u00e1t a MiniCRM-ben. Sz\u00fcks\u00e9ges d\u00f6nt\u00e9shoz\u00f3<\/strong> is, valamint egy olyan szem\u00e9ly, aki j\u00e1rtas az informatik\u00e1ban, \u00e9s technikailag<\/strong> meg tudja val\u00f3s\u00edtani az elk\u00e9pzel\u00e9seket. A v\u00e9gfelhaszn\u00e1l\u00f3<\/strong> jelenl\u00e9te is elengedhetetlen. \u0150 az a munkat\u00e1rs, aki az \u00fcgyfelekkel foglalkozik, \u00e9s elkezdeni haszn\u00e1lni a rendszert a projektvezet\u0151vel \u00e1tbesz\u00e9lt elk\u00e9pzel\u00e9sek alapj\u00e1n.<\/p>\n

4. Milyen konkr\u00e9t l\u00e9p\u00e9sek sz\u00fcks\u00e9gesek a MiniCRM bevezet\u00e9s\u00e9hez?<\/strong><\/p>\n

Els\u0151k\u00e9nt fontos kit\u0171zni a c\u00e9lokat<\/strong>. A vezet\u0151nek, \u00e9s beosztottjainak is \u00e1t kell gondolni, mit szeretn\u00e9nek megval\u00f3s\u00edtani az \u00fcgyf\u00e9lkezel\u00e9sben, majd a bevezet\u00e9s r\u00e9sztvev\u0151it fel kell venni a MiniCRM-ben felhaszn\u00e1l\u00f3k\u00e9nt.<\/strong> Ha m\u00e1r a kezdetekt\u0151l mindenki ugyanazt a fel\u00fcletet l\u00e1tja, a feladatok megoszt\u00e1sa, \u00e1tad\u00e1sa is jobban begyakorolhat\u00f3. A munkat\u00e1rsak bevon\u00e1sa<\/strong> ut\u00e1n az \u00fcgyfelek is felt\u00f6lt\u00e9sre ker\u00fclhetnek<\/strong> a rendszerbe. Az import funkci\u00f3 seg\u00edt abban, hogy egyszerre ker\u00fcljenek be az adatok, \u00e9s ne kelljen egyes\u00e9vel beg\u00e9pelni minden \u00fcgyfelet.
\nK\u00f6vetkez\u0151 l\u00e9p\u00e9sk\u00e9nt a csapat tagjainak seg\u00edtenie kell egym\u00e1st<\/strong>, az els\u0151 id\u0151szakban k\u00fcl\u00f6n\u00f6sen fontos a rendszeres tapasztalatcsere, hogy mindenki k\u00f6nnyen elsaj\u00e1t\u00edthassa a rendszer haszn\u00e1lat\u00e1t. Sok esetben az a legjobb taktika, ha az \u00fcgyfelekkel val\u00f3 t\u00f6rt\u00e9n\u00e9seket, feladatokat a MiniCRM rendszerben kezdik el vezetni a felhaszn\u00e1l\u00f3k. \u00cdgy k\u00f6nnyebben megszokj\u00e1k, \u00e9s meg\u00e9rtik a rendszer m\u0171k\u00f6d\u00e9s\u00e9t. Innen m\u00e1r szinte csak egy l\u00e9p\u00e9s a rendszeres MiniCRM haszn\u00e1lat<\/strong>, \u00e9s a tov\u00e1bbi funkci\u00f3k bevon\u00e1sa (pl. email k\u00fcld\u00e9s, automatiz\u00e1l\u00e1s).<\/p>\n

5. Ti, mint CRM tan\u00e1csad\u00f3k milyen m\u00f3don seg\u00edtitek az \u00fcgyfeleiteket a bevezet\u00e9s alatt \u00e9s az ut\u00e1n, hogy a leghat\u00e9konyabban \u00e1llhassanak \u00e1t a MiniCRM-re?<\/strong><\/p>\n

CRM tan\u00e1csad\u00f3k\u00e9nt els\u0151sorban \u00e9rt\u00e9kes\u00edt\u00e9si k\u00e9rd\u00e9sekben<\/strong> tudunk seg\u00edteni az \u00fcgyfeleinknek. Megbesz\u00e9lhetik vel\u00fcnk az elk\u00e9pzel\u00e9seiket, majd egy\u00fctt kital\u00e1ljuk, hogyan lenne c\u00e9lszer\u0171 megval\u00f3s\u00edtani azokat a MiniCRM-ben. A technikai r\u00e9szletekkel kapcsolatban<\/strong> a legmegfelel\u0151bb seg\u00edts\u00e9get az \u00fcgyf\u00e9lszolg\u00e1latunk<\/strong> tudja ny\u00fajtani, ami a \u00a0help@minicrm.hu<\/a><\/strong> emailc\u00edmen el\u00e9rhet\u0151. Itt jelezhetik azt is \u00fcgyfeleink, ha valami technikai probl\u00e9m\u00e1ba, hib\u00e1ba \u00fctk\u00f6znek.<\/p>\n","protected":false},"excerpt":{"rendered":"

K\u00f6vetkez\u0151 k\u00e9t blogbejegyz\u00e9s\u00fcnkben a MiniCRM tan\u00e1csad\u00f3ival k\u00e9sz\u00edtett r\u00f6vid interj\u00fab\u00f3l t\u00f6bbek k\u00f6z\u00f6tt megtudhatjuk, mi\u00e9rt hasznos a CRM, \u00a0hogyan \u00e9rdemes bevezetni egy CRM rendszert, hogyan seg\u00edti a MiniCRM a csapatmunk\u00e1t \u00e9s arr\u00f3l is sz\u00f3 esik, mikre \u00e9s hogyan is ny\u00fajt megold\u00e1st MiniCRM. Els\u0151k\u00e9nt Garda Kata CRM tan\u00e1csad\u00f3nk mes\u00e9l arr\u00f3l, milyen tapasztalatai vannak a MiniCRM-et bevezetni sz\u00e1nd\u00e9koz\u00f3 \u00fcgyfelek […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[376],"tags":[387],"class_list":["post-1693","post","type-post","status-publish","format-gallery","hentry","category-minicrm","tag-interju","post_format-post-format-gallery"],"yoast_head":"\nTippek a CRM rendszer sikeres bevezet\u00e9s\u00e9hez<\/title>\n<meta name=\"description\" content=\"K\u00f6vetkez\u0151 k\u00e9t blogbejegyz\u00e9s\u00fcnkben a MiniCRM tan\u00e1csad\u00f3ival k\u00e9sz\u00edtett r\u00f6vid interj\u00fab\u00f3l t\u00f6bbek k\u00f6z\u00f6tt megtudhatjuk, mi\u00e9rt hasznos a CRM, \u00a0hogyan \u00e9rdemes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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