{"id":1696,"date":"2012-08-14T10:00:45","date_gmt":"2012-08-14T08:00:45","guid":{"rendered":"http:\/\/www.turnkeycrm.com\/?p=1696"},"modified":"2014-09-03T22:40:18","modified_gmt":"2014-09-03T20:40:18","slug":"interju-bencze-attilaval-a-minicrm-tanacsadojaval","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2012\/08-14\/interju-bencze-attilaval-a-minicrm-tanacsadojaval\/","title":{"rendered":"A sikeres \u00e9rdekl\u0151d\u0151 \u00e9s vev\u0151kezel\u00e9s titkai"},"content":{"rendered":"

A MiniCRM tan\u00e1csad\u00f3ival k\u00e9sz\u00edtett interj\u00fank m\u00e1sik alanya Bencze Attila<\/strong>, akit\u0151l t\u00f6bbek k\u00f6z\u00f6tt megtudhatjuk, mi\u00e9rt nem \u00e1ll meg az \u00e9let a MiniCRM-n\u00e9l, ha egy koll\u00e9ga nyaralni megy, milyen folyamatokon megy kereszt\u00fcl egy-egy \u00e9rdekl\u0151d\u0151, m\u00edg eljut a v\u00e1s\u00e1rl\u00e1sig, valamint betekint\u00e9st nyerhet\u00fcnk a MiniCRM Workshop menetrendj\u00e9be is.<\/p>\n

1. Mire sz\u00e1m\u00edthat egy \u00e9rdekl\u0151d\u0151, ha beregisztr\u00e1l a MiniCRM-be?<\/strong><\/p>\n

El\u0151sz\u00f6r is kap egy teljes \u00e9rt\u00e9k\u0171, 30 napig \u00e9l\u0151 tesztrendszert<\/strong>. Ezut\u00e1n p\u00e1r nappal megkeress\u00fck emailben \u00e9s\/vagy telefonon \u00e9s r\u00f6viden megbesz\u00e9lj\u00fck, mire keres megold\u00e1st, milyen probl\u00e9ma hozta ide<\/strong> – ha a tan\u00e1csad\u00f3 \u00e9pp szabads\u00e1gon van, a koll\u00e9g\u00e1ja figyeli a nyaral\u00f3 tan\u00e1csad\u00f3 \u00fcgyfeleit is, \u00e9s gondoskodik r\u00f3la, hogy a folyamat zavartalanul menjen. Ha \u00fagy l\u00e1tjuk, hogy tudunk magabiztos, hossz\u00fat\u00e1v\u00fa megold\u00e1st adni neki ezekre a probl\u00e9m\u00e1kra, akkor el\u0151sz\u00f6r beazonos\u00edtjuk<\/strong>, mik a f\u00e1j\u00f3 pontok, \u00e9s pontosan milyen c\u00e9lok<\/strong> azok, amelyek fel\u00e9 megy\u00fcnk. Ezut\u00e1n beazonos\u00edtjuk a f\u0151 csoportos\u00edt\u00e1si szempontokat, \u201cir\u00e1nyba \u00e1llunk\u201d. A fentiek c\u00e9lja, hogy ne v\u00e9letlenszer\u0171en kattintgassunk a tesztrendszerben, hanem m\u00e1r az els\u0151 k\u00f6z\u00f6s bel\u00e9p\u00e9sn\u00e9l legyen egy k\u00e9p, \u201cvision\u201d arr\u00f3l, mit akar az \u00fcgyf\u00e9l el\u00e9rni. Ezut\u00e1n j\u00f6n az \u00e9les kipr\u00f3b\u00e1l\u00e1s<\/strong>, ha itt b\u00edztat\u00f3ak a tapasztalatok, akkor pedig egy d\u00edjmentes workshop<\/strong>, ahol szem\u00e9lyesen is seg\u00edt\u00fcnk a sz\u00fcks\u00e9ges folyamatok \u00f6sszerak\u00e1s\u00e1ban, rendszerbe \u00e1ll\u00edt\u00e1s\u00e1ban.<\/p>\n

2. Milyen m\u00f3don kezelitek az \u00faj \u00e9rdekl\u0151d\u0151ket, vev\u0151ket?<\/strong><\/p>\n

Minden \u00faj \u00e9rdekl\u0151d\u0151t<\/strong> egy kipr\u00f3b\u00e1lt forgat\u00f3k\u00f6nyv szerint el\u0151min\u0151s\u00edt\u00fcnk<\/strong>, \u00e9s csak azokat h\u00edvjuk fel, akik \u00e1tmentek a sz\u0171r\u0151n, \u00e9s akikb\u0151l a tapasztalat szerint \u00fcgyf\u00e9l lesz. A telefonos egyeztet\u00e9sn\u00e9l azt\u00e1n kider\u00edtj\u00fck, mikor aktu\u00e1lis a bevezet\u00e9s<\/strong>, aki k\u00e9s\u0151bbi d\u00e1tumot jel\u00f6l meg, azt f\u00e9lretessz\u00fck, \u00e9s felvesz\u00fcnk egy teend\u0151t, hogy a k\u00e9rt id\u0151pontban h\u00edvjuk majd \u00fajra.
\nAkik ezek ut\u00e1n is benn maradtak, azoknak emailben is k\u00fcld\u00fcnk rendszeresen seg\u00edts\u00e9get, \u201cpusk\u00e1t\u201d a kipr\u00f3b\u00e1l\u00e1shoz, \u00e9s k\u00f6vetj\u00fck, seg\u00edtj\u00fck a munk\u00e1j\u00e1t a tesztid\u0151szakban.<\/p>\n

3. Ti szint\u00e9n a MiniCRM-ben v\u00e9gzitek a munk\u00e1tok nagy r\u00e9sz\u00e9t. CRM tan\u00e1csad\u00f3k\u00e9nt hogyan \u00e9p\u00fcl fel egy \u00e1tlagos munkanapotok? Hogyan \u00e9rdemes nekikezdeni a napi munk\u00e1nak a CRM-ben?<\/strong><\/p>\n

Reggel mindig az az els\u0151, hogy bel\u00e9pek a rendszerbe \u00e9s megn\u00e9zem, milyen teend\u0151im vannak aznap<\/strong>. Az eg\u00e9sz napomat annak megfelel\u0151en osztom be, h\u00e1ny \u00e9s milyen jelleg\u0171 feladatom van. Ehhez kell az a \u201cpanor\u00e1mak\u00e9p\u201d<\/strong>, amit a MiniCRM-ben l\u00e1tok. A l\u00e9nyeg, hogy rendszerbe \u00e1ll\u00edtom, mikor mivel foglalkozom<\/strong>, \u00e9s nem sz\u00far\u00f3pr\u00f3ba szer\u0171en v\u00e1logatok ki feladatokat. Nyilv\u00e1n CRM n\u00e9lk\u00fcl is \u00edgy c\u00e9lszer\u0171 dolgozni, csak nek\u00fcnk ez k\u00f6nnyebb, hiszen egy pillant\u00e1s alatt fel tudom m\u00e9rni, az \u00e9rt\u00e9kes\u00edt\u00e9s melyik \u00e1llom\u00e1s\u00e1n h\u00e1ny \u00fcgyf\u00e9l van \u00e9ppen. V\u00e9szhelyzetben ugyanezt teszem az azonos munkak\u00f6rben l\u00e9v\u0151, esetleg \u00e9pp kiesett\/lebetegedett koll\u00e9ga teend\u0151ivel.<\/p>\n

4. Eml\u00edtetted az im\u00e9nt a workshopot. Hogyan \u00e9p\u00fcl fel egy ilyen k\u00e9pz\u00e9s?<\/strong><\/p>\n

El\u0151sz\u00f6r megbesz\u00e9lj\u00fck azt a n\u00e9h\u00e1ny alapvet\u00e9st, amivel c\u00e9lszer\u0171 tiszt\u00e1ban lenni b\u00e1rmilyen CRM rendszer bevezet\u00e9s\u00e9n\u00e9l<\/strong>. Hogyan \u00e9p\u00fcl fel egy ilyen bevezet\u00e9s \u00e9s mi az a n\u00e9h\u00e1ny fogalom, amit ismerni kell, hogy sikeres is legyen.. Sokszor nem a sz\u00e1nd\u00e9k hi\u00e1nyzik, egyszer\u0171en nem tudj\u00e1k az \u00fcgyfelek, hogy fogjanak hozz\u00e1. Ut\u00e1na megbesz\u00e9lj\u00fck azokat a f\u0151 probl\u00e9m\u00e1kat, amik miatt hozz\u00e1nk j\u00f6ttek<\/strong>: mi okozza ezeket \u00e9s hol kell jav\u00edtani, finom\u00edtani a napi munk\u00e1n ahhoz, hogy ezek a probl\u00e9m\u00e1k megsz\u0171njenek. Ezut\u00e1n r\u00f6vid sz\u00fcnetet tartunk, majd gyakorlatok r\u00e9v\u00e9n saj\u00e1t\u00edtj\u00e1k el a r\u00e9sztvev\u0151k az alapvet\u0151 ismereteket<\/strong>. Itt tudunk az egy\u00e9ni gondolatokkal, felvet\u00e9sekkel is foglalkozni, megold\u00e1st javasolni.<\/p>\n

5. Milyen k\u00e9rd\u00e9sekkel fordulhatnak Hozz\u00e1tok a MiniCRM felhaszn\u00e1l\u00f3i?<\/strong><\/p>\n

Alapvet\u0151en \u00e9rt\u00e9kes\u00edt\u00e9si k\u00e9rd\u00e9sekben<\/strong>, a CRM-ben k\u00f6vetni \u00e9s vez\u00e9relni k\u00edv\u00e1nt folyamat fel\u00e9p\u00edt\u00e9s\u00e9vel, \u00e1tgondol\u00e1s\u00e1val kapcsolatban. R\u00f6viden, a \u201cMi\u00e9rt\u201d kezdet\u0171 k\u00e9rd\u00e9sek tartoznak hozz\u00e1nk.<\/strong> Jellemz\u0151en a bevezet\u00e9sben tudunk mi seg\u00edteni, amikor az \u00faj szeml\u00e9letet, gondolkod\u00e1sm\u00f3dot saj\u00e1t\u00edtj\u00e1k el az \u00fcgyfelek.
\nA technikai k\u00e9rd\u00e9sek \u201cHogyan..?\u201d kezdet\u0171ek, ezek az \u00fcgyf\u00e9lszolg\u00e1lathoz tartoznak<\/strong>, melyek kinyomoz\u00e1s\u00e1ra \u00e9s r\u00e9szletes megv\u00e1laszol\u00e1s\u00e1ra \u0151k a dedik\u00e1lt munkat\u00e1rsak.<\/p>\n","protected":false},"excerpt":{"rendered":"

A MiniCRM tan\u00e1csad\u00f3ival k\u00e9sz\u00edtett interj\u00fank m\u00e1sik alanya Bencze Attila, akit\u0151l t\u00f6bbek k\u00f6z\u00f6tt megtudhatjuk, mi\u00e9rt nem \u00e1ll meg az \u00e9let a MiniCRM-n\u00e9l, ha egy koll\u00e9ga nyaralni megy, milyen folyamatokon megy kereszt\u00fcl egy-egy \u00e9rdekl\u0151d\u0151, m\u00edg eljut a v\u00e1s\u00e1rl\u00e1sig, valamint betekint\u00e9st nyerhet\u00fcnk a MiniCRM Workshop menetrendj\u00e9be is. 1. Mire sz\u00e1m\u00edthat egy \u00e9rdekl\u0151d\u0151, ha beregisztr\u00e1l a MiniCRM-be? El\u0151sz\u00f6r is […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[376],"tags":[387],"class_list":["post-1696","post","type-post","status-publish","format-gallery","hentry","category-minicrm","tag-interju","post_format-post-format-gallery"],"yoast_head":"\nA sikeres \u00e9rdekl\u0151d\u0151 \u00e9s vev\u0151kezel\u00e9s titkai<\/title>\n<meta name=\"description\" content=\"A MiniCRM tan\u00e1csad\u00f3ival k\u00e9sz\u00edtett interj\u00fank m\u00e1sik alanya Bencze Attila, akit\u0151l t\u00f6bbek k\u00f6z\u00f6tt megtudhatjuk, mi\u00e9rt nem \u00e1ll meg az \u00e9let a MiniCRM-n\u00e9l, ha egy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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