{"id":5664,"date":"2013-07-09T11:00:40","date_gmt":"2013-07-09T09:00:40","guid":{"rendered":"https:\/\/www.minicrm.hu\/?p=5664"},"modified":"2014-09-03T23:25:06","modified_gmt":"2014-09-03T21:25:06","slug":"bejelentesek-kezelese-a-megujult-ugyfelszolgalat-modul-es-ugyfelkapu-segitsegevel","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2013\/07-09\/bejelentesek-kezelese-a-megujult-ugyfelszolgalat-modul-es-ugyfelkapu-segitsegevel\/","title":{"rendered":"\u00dcgyf\u00e9lszolg\u00e1lati bejelent\u00e9sek kezel\u00e9se \u00fcgyf\u00e9lkapu seg\u00edts\u00e9g\u00e9vel"},"content":{"rendered":"<h3>Meg\u00fajult \u00fcgyf\u00e9lszolg\u00e1lat modul<\/h3>\n<p>A meg\u00fajult \u00fcgyf\u00e9lszolg\u00e1lat modul seg\u00edts\u00e9g\u00e9vel <strong>kezelhetj\u00fck az emailben, weben \u00e9s telefonon be\u00e9rkezett k\u00e9rd\u00e9seket, hibabejelent\u00e9seket<\/strong>.<\/p>\n<p>Egy-egy \u00fajonnan bek\u00fcld\u00f6tt k\u00e9rd\u00e9s, hibabejelent\u00e9s a MiniCRM-ben egy-egy \u00faj adatlapot jelent az \u00fcgyf\u00e9lszolg\u00e1lat modulban. Az adatlapok el\u0151rehalad\u00e1sa pedig a m\u00e1r megszokott st\u00e1tuszf\u00e1n kereszt\u00fcl k\u00f6vethet\u0151. Az \u00fcgyf\u00e9lszolg\u00e1lat modulban hasonl\u00f3k\u00e9ppen alak\u00edthat\u00f3ak ki sablonok, mez\u0151k, st\u00e1tuszok, \u0171rlapok, automatizmusok, mint az \u00f6sszes t\u00f6bbi MiniCRM-es modulban.<\/p>\n<p><strong>\u00dcgyfeleink k\u00e9rd\u00e9seiket feltehetik:<\/strong><\/p>\n<ul>\n<li><strong>Webes \u0171rlapon<\/strong> kereszt\u00fcl (ez automat\u00e1n a MiniCRM-be ker\u00fcl)<\/li>\n<li><strong>Emailben<\/strong> (pl.: help@cegnev.hu MiniCRM-be ir\u00e1ny\u00edt\u00e1s\u00e1val)<\/li>\n<li><strong>Telefonon<\/strong> (az \u00fcgyf\u00e9lszolg\u00e1lat k\u00e9zzel r\u00f6gz\u00edti a hibajegyet)<\/li>\n<\/ul>\n<p>\u00daj teend\u0151 mellett l\u00e9v\u0151 <strong>&#8222;V\u00e1lasz&#8221;<\/strong> opci\u00f3 seg\u00edts\u00e9g\u00e9vel <strong>k\u00fcldhet\u00fcnk a bejelent\u00e9sekre v\u00e1laszt emailben<\/strong>, ami automatikusan <strong>tartalmazza a hibajegy el\u0151zm\u00e9nyeit<\/strong>, valamint a v\u00e1lasz beazonos\u00edt\u00e1s\u00e1hoz sz\u00fcks\u00e9ges adatokat.<\/p>\n<p>\u00dcgyfeleink v\u00e1laszolhatnak emailben, vagy webes fel\u00fcleten, az <strong>\u00fcgyf\u00e9lkapun kereszt\u00fcl is k\u00f6vethetik hibajegy\u00fck feldolgoz\u00e1s\u00e1t<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full\" title=\"\u00dcgyf\u00e9lszolg\u00e1lat modul\" src=\"\/wp-content\/uploads\/2013\/07\/help01.jpg\" alt=\"\u00dcgyf\u00e9lszolg\u00e1lat modul\" width=\"840\" height=\"525\" \/><\/p>\n<h3>\u00dcgyf\u00e9lkapu<\/h3>\n<p>Az \u00faj, \u00fcgyf\u00e9lkapu funkci\u00f3 seg\u00edts\u00e9g\u00e9vel m\u00e9g hat\u00e9konyabb\u00e1 tehetj\u00fck \u00fcgyf\u00e9lszolg\u00e1latunkat. L\u00e9trehozhatunk <strong>saj\u00e1t \u00fcgyf\u00e9lkaput<\/strong> p\u00e9ld\u00e1ul a cegnev.minicrm.hu c\u00edmen, ahol vev\u0151ink \u00e9s \u00e9rdekl\u0151d\u0151ink <strong>l\u00e1thatj\u00e1k \u00e9s kezelhetik bejelent\u00e9seiket<\/strong>, nyomon k\u00f6vethetik \u00fcgyf\u00e9lszolg\u00e1lati bejelent\u00e9seik el\u0151rehalad\u00e1s\u00e1t, <strong>felvehetnek \u00faj hibajegyet, hozz\u00e1sz\u00f3lhatnak a megl\u00e9v\u0151kh\u00f6z<\/strong>.<\/p>\n<p>Az \u00fcgyf\u00e9lkapu alkalmaz\u00e1st a MiniCRM-ben a <strong><em>Be\u00e1lll\u00edt\u00e1sok &gt; Rendszer<\/em><\/strong> men\u00fcpontban konfigur\u00e1lhatjuk be. Itt be\u00e1ll\u00edthatjuk<\/p>\n<ul>\n<li>milyen sz\u00f6veg jelenjen meg az \u00fcgyf\u00e9lkapunk fejl\u00e9c\u00e9ben (pl. c\u00e9gn\u00e9v, szolg\u00e1ltat\u00e1s neve)<\/li>\n<li>az \u00fcgyf\u00e9lkapunk egyedi aldomain nev\u00e9t (pl. https:\/\/<strong>pelda<\/strong>.minicrm.hu)<\/li>\n<li>az \u00fcgyf\u00e9lkapun kereszt\u00fcl t\u00f6rt\u00e9n\u0151 regisztr\u00e1ci\u00f3 szab\u00e1lyoz\u00e1s\u00e1t<\/li>\n<li>az \u00fcgyf\u00e9lkapu regisztr\u00e1ci\u00f3s \u0171rlapot, melyen kereszt\u00fcl az \u00fcgyfelek regisztr\u00e1lni tudnak, ha a regisztr\u00e1l\u00e1s publikus<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full\" title=\"MiniCRM \u00dcgyf\u00e9lkapu\" src=\"\/wp-content\/uploads\/2013\/07\/minicrm_ugyfelkapu.jpg\" alt=\"MiniCRM \u00dcgyf\u00e9lkapu\" width=\"800\" height=\"474\" \/><\/p>\n<p><em>B\u0151vebb technikai le\u00edr\u00e1st \u00e9s inform\u00e1ci\u00f3t az al\u00e1bbi S\u00fag\u00f3 oldalunkon olvashatunk:<\/em><br \/>\n<a href=\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-ugyfelkapu\/\" target=\"_blank\">https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-ugyfelkapu\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Meg\u00fajult \u00fcgyf\u00e9lszolg\u00e1lat modul A meg\u00fajult \u00fcgyf\u00e9lszolg\u00e1lat modul seg\u00edts\u00e9g\u00e9vel kezelhetj\u00fck az emailben, weben \u00e9s telefonon be\u00e9rkezett k\u00e9rd\u00e9seket, hibabejelent\u00e9seket. Egy-egy \u00fajonnan bek\u00fcld\u00f6tt k\u00e9rd\u00e9s, hibabejelent\u00e9s a MiniCRM-ben egy-egy \u00faj adatlapot jelent az \u00fcgyf\u00e9lszolg\u00e1lat modulban. Az adatlapok el\u0151rehalad\u00e1sa pedig a m\u00e1r megszokott st\u00e1tuszf\u00e1n kereszt\u00fcl k\u00f6vethet\u0151. Az \u00fcgyf\u00e9lszolg\u00e1lat modulban hasonl\u00f3k\u00e9ppen alak\u00edthat\u00f3ak ki sablonok, mez\u0151k, st\u00e1tuszok, \u0171rlapok, automatizmusok, mint az \u00f6sszes [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[376],"tags":[232],"class_list":["post-5664","post","type-post","status-publish","format-gallery","hentry","category-minicrm","tag-termekbemutato","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00dcgyf\u00e9lszolg\u00e1lati bejelent\u00e9sek kezel\u00e9se \u00fcgyf\u00e9lkapu seg\u00edts\u00e9g\u00e9vel<\/title>\n<meta name=\"description\" content=\"A meg\u00fajult \u00fcgyf\u00e9lszolg\u00e1lat modul \u00e9s \u00fcgyf\u00e9lkapu seg\u00edts\u00e9g\u00e9vel hat\u00e9konyan kezelhetj\u00fck az emailben, weben \u00e9s telefonon be\u00e9rkezett k\u00e9rd\u00e9seket, hibabejelent\u00e9seket\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.hu\/blog\/2013\/07-09\/bejelentesek-kezelese-a-megujult-ugyfelszolgalat-modul-es-ugyfelkapu-segitsegevel\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00dcgyf\u00e9lszolg\u00e1lati bejelent\u00e9sek kezel\u00e9se \u00fcgyf\u00e9lkapu seg\u00edts\u00e9g\u00e9vel\" \/>\n<meta property=\"og:description\" content=\"A meg\u00fajult \u00fcgyf\u00e9lszolg\u00e1lat modul \u00e9s \u00fcgyf\u00e9lkapu seg\u00edts\u00e9g\u00e9vel hat\u00e9konyan kezelhetj\u00fck az emailben, weben \u00e9s telefonon be\u00e9rkezett k\u00e9rd\u00e9seket, hibabejelent\u00e9seket\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.hu\/blog\/2013\/07-09\/bejelentesek-kezelese-a-megujult-ugyfelszolgalat-modul-es-ugyfelkapu-segitsegevel\/\" \/>\n<meta property=\"og:site_name\" content=\"MiniCRM Blog\" \/>\n<meta property=\"article:published_time\" content=\"2013-07-09T09:00:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-09-03T21:25:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.minicrm.hu\/wp-content\/uploads\/2013\/07\/help01.jpg\" \/>\n<meta name=\"author\" content=\"Kati\" \/>\n<meta name=\"twitter:label1\" content=\"Szerz\u0151:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kati\" \/>\n\t<meta name=\"twitter:label2\" content=\"Becs\u00fclt olvas\u00e1si id\u0151\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 perc\" \/>\n<script type=\"application\/ld+json\" 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