{"id":6289,"date":"2013-11-04T11:00:18","date_gmt":"2013-11-04T10:00:18","guid":{"rendered":"https:\/\/www.minicrm.hu\/?p=6289"},"modified":"2023-03-08T14:44:50","modified_gmt":"2023-03-08T13:44:50","slug":"hogyan-veszitsunk-el-egy-ugyfelet-30-nap-alatt","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2013\/11-04\/hogyan-veszitsunk-el-egy-ugyfelet-30-nap-alatt\/","title":{"rendered":"Hogyan vesz\u00edts\u00fcnk el egy \u00fcgyfelet 30 nap alatt?"},"content":{"rendered":"

Ami\u00f3ta a MiniCRM-n\u00e9l dolgozom \u00e9s l\u00e1tom, hogy milyen lehet\u0151s\u00e9gek rejlenek az \u00fcgyf\u00e9lkezel\u00e9sben, fokozottan \u00e9rz\u00e9keny vagyok arra, hogyan kezelnek engem m\u00e1s c\u00e9gek, mint vev\u0151t. :) Egy szem\u00e9lyes tapasztalatomat fogom most megosztani, amit vev\u0151k\u00e9nt \u00e9ltem meg nemr\u00e9g.<\/p>\n

Adott egy b\u00fator kereskedelmi c\u00e9g, ahonnan konyhab\u00fatort rendelt\u00fcnk. Mivel k\u00fclf\u00f6ld\u00f6n gy\u00e1rtj\u00e1k a b\u00fatorokat, \u00edgy sz\u00e1molnunk kellett egy kb. 4 hetes gy\u00e1rt\u00e1si \u00e9s sz\u00e1ll\u00edt\u00e1si id\u0151vel.<\/p>\n

A szem\u00e9lyes konzult\u00e1ci\u00f3, ig\u00e9nyfelm\u00e9r\u00e9s, terveztet\u00e9s ut\u00e1n minden t\u00f6k\u00e9letesnek t\u0171nt, meg is rendelt\u00fck a megtervezett b\u00fatort. Eltelt a 30. nap is reakci\u00f3 n\u00e9lk\u00fcl. R\u00e1k\u00e9rdezt\u00fcnk telefonon, mikorra v\u00e1rhat\u00f3, hogy be\u00e9rkezik a rakt\u00e1rba a term\u00e9k. Ekkor azt mondt\u00e1k, cs\u00faszott egy hetet a k\u00fclf\u00f6ldi fuvar, \u00edgy csak a k\u00f6vetkez\u0151 h\u00e9t elej\u00e9n fog meg\u00e9rkezni.<\/p>\n

J\u00f3l van, gondoltuk, ez mindenkivel megeshet, b\u00e1r jobban esett volna, ha err\u0151l \u0151k \u00e9rtes\u00edtenek minket, nem pedig nek\u00fcnk kell ut\u00e1naj\u00e1rni.<\/p>\n

K\u00f6zben eltelt a k\u00f6vetkez\u0151 h\u00e9t is csendben, majd h\u00e9t v\u00e9ge fel\u00e9 \u00fajra mi \u00e9rdekl\u0151dt\u00fcnk, m\u00e1snapra \u00edg\u00e9rt\u00e9k a sz\u00e1ll\u00edt\u00e1st. V\u00e9g\u00fcl p\u00e9ntek d\u00e9lut\u00e1n pakolt\u00e1k le a kamionr\u00f3l az \u00e1rut, \u00edgy es\u00e9ly\u00fcnk sem volt m\u00e9g aznap \u00e1tvenni a r\u00e9g v\u00e1rt b\u00fatorunkat. Keser\u0171 sz\u00e1j\u00edzzel, de tudom\u00e1sul kellett venn\u00fcnk: az eredetileg \u00edg\u00e9rt hat\u00e1rid\u0151 ut\u00e1n k\u00f6zel 2 h\u00e9ttel tudtunk csak elmenni a konyhab\u00fatorunk\u00e9rt, mindezt \u00fagy, hogy \u0151k egyszer sem emelt\u00e9k fel a telefont, egyszer sem k\u00e9rtek eln\u00e9z\u00e9st.<\/p>\n

\"failed-stamp\"<\/p>\n

Na, de hogy j\u00f6n ide ez az eg\u00e9sz sztori? Nem gy\u0151zz\u00fck el\u00e9gszer hangs\u00falyozni az \u00fcgyf\u00e9lkapcsolat-kezel\u00e9s \u00e9s az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9g k\u00e9rd\u00e9s\u00e9t.<\/a> Itt is err\u0151l volt sz\u00f3. Rendelt\u00fcnk egy term\u00e9ket, ami nem \u00e9rkezett meg id\u0151ben \u00e9s ezt a c\u00e9gnek le kellett volna kezelnie \u00fagy, hogy az \u00fcgyf\u00e9l a kellemetlens\u00e9g ellen\u00e9re m\u00e9gis el\u00e9gedetten t\u00e1vozzon v\u00e1s\u00e1rl\u00e1s ut\u00e1n.<\/p>\n

Mit kellett volna tenni az c\u00e9gnek ebben az esetben?<\/h3>\n
    \n
  1. Ki\u00e9rtes\u00edteni az \u00fcgyfelet a sz\u00e1ll\u00edt\u00e1s cs\u00fasz\u00e1s\u00e1r\u00f3l id\u0151ben (megel\u0151zve az \u00fcgyfelet).<\/li>\n
  2. Ki\u00e9rtes\u00edteni az \u00fcgyfelet be\u00e9rkezett \u00e1rur\u00f3l.<\/li>\n
  3. Legal\u00e1bb eln\u00e9z\u00e9st k\u00e9rni :)<\/li>\n<\/ol>\n

    Hogyan oldhat\u00f3 ez meg a CRM rendszerben?<\/h3>\n

    1.<\/strong> Ha van egy j\u00f3l fel\u00e9p\u00edtett folyamata a c\u00e9gnek (megfelel\u0151 st\u00e1tuszokkal, automata \u00e9rtes\u00edt\u00e9sekkel, teend\u0151kkel), nem felejt\u0151dnek el ezek a l\u00e9p\u00e9sek. Jelen esetben \u00edgy tudn\u00e1m szeml\u00e9ltetni:<\/span><\/p>\n

    megrendel\u00e9s <\/span>>><\/strong> szerz\u0151d\u00e9sk\u00f6t\u00e9s\/foglal\u00f3 <\/span>>><\/strong> rendel\u00e9s lead\u00e1sa gy\u00e1rt\u00f3hoz <\/span>>><\/strong> gy\u00e1rt\u00e1s alatt (vev\u0151 ki\u00e9rtes\u00edt\u00e9se) <\/span>>><\/strong> \u00e1ru be\u00e9rkezett (vev\u0151 ki\u00e9rtes\u00edt\u00e9se) <\/span>>><\/strong> kisz\u00e1ll\u00edt\u00e1s (id\u0151pontegyeztet\u00e9s) <\/span>>><\/strong> lez\u00e1rt rendel\u00e9s<\/span><\/p>\n

    2.<\/strong> Miut\u00e1n a c\u00e9g leadta a rendel\u00e9st a gy\u00e1rt\u00f3nak (\u00e1tker\u00fclt a <\/span>\u201cGy\u00e1rt\u00e1s alatt (vev\u0151 ki\u00e9rtes\u00edt\u00e9se)\u201d<\/em> st\u00e1tuszba), <\/span>automata munkat\u00e1rsi teend\u0151 kioszt\u00e1s\u00e1val az \u00fcgyfelet \u00e9rtes\u00edteni<\/strong> lehet arr\u00f3l, hogy a gy\u00e1rt\u00e1s megkezd\u0151d\u00f6tt, kb. X nap\/h\u00e9t m\u00falva esed\u00e9kes a rakt\u00e1rba sz\u00e1ll\u00edt\u00e1s id\u0151pontja.<\/span><\/p>\n

    3.<\/strong> X nap\/h\u00e9t ut\u00e1n, ha az \u00fcgyf\u00e9l adatlapja m\u00e9g mindig a <\/span>\u201cGy\u00e1rt\u00e1s alatt (vev\u0151 ki\u00e9rtes\u00edt\u00e9se)\u201d<\/em> st\u00e1tuszban van, <\/span>kaphat a munkat\u00e1rs egy automata teend\u0151t<\/strong>, hogy, n\u00e9zze meg, mi az oka ennek, ha <\/span>cs\u00fasz\u00e1s van, \u00e9rtes\u00edtse ki az \u00fcgyfelet<\/strong> telefonon.<\/span><\/p>\n

    4.<\/strong> Ha be\u00e9rkezett az \u00e1ru, az adatlap beker\u00fclhet az <\/span>„\u00c1ru be\u00e9rkezett (vev\u0151 ki\u00e9rtes\u00edt\u00e9s)”<\/em> st\u00e1tuszba, ahol elindulhat egy m\u00e1sik automatizmus, ami szint\u00e9n a <\/span>vev\u0151 ki\u00e9rtes\u00edt\u00e9s\u00e9re<\/strong> szolg\u00e1l (Ez lehet egy teend\u0151 a munkat\u00e1rsnak, hogy h\u00edvja fel, vagy egy azonnali sms\/email az \u00fcgyf\u00e9lnek.)<\/span><\/p>\n

    5.<\/strong> Ha nem szem\u00e9lyes \u00e1tv\u00e9tel t\u00f6rt\u00e9nik, hanem az \u00fcgyf\u00e9l kisz\u00e1ll\u00edt\u00e1st k\u00e9rt, akkor a <\/span>\u201cKisz\u00e1ll\u00edt\u00e1s id\u0151pontegyeztet\u00e9se\u201d<\/em> st\u00e1tuszban <\/span>kaphat egy automata teend\u0151t munkat\u00e1rsunk, hogy h\u00edvja fel az \u00fcgyfelet \u00e9s egyeztessen vele id\u0151pontot<\/strong> a kisz\u00e1ll\u00edt\u00e1sra.<\/span><\/p>\n

    Ha a b\u00fator keresked\u00e9sn\u00e9l fokozott figyelmet szenteltek volna az \u00fcgyfelekkel val\u00f3 kapcsolattart\u00e1sra, akkor az egy\u00e9bk\u00e9nt \u00e1r-\u00e9rt\u00e9k-min\u0151s\u00e9g ar\u00e1nyban kiv\u00e1l\u00f3 term\u00e9k\u00fck mell\u00e9 nem kaptak volna egyest \u00fcgyf\u00e9lkezel\u00e9sb\u0151l.<\/p>\n

    A fenti sztori mellett egy m\u00e1sikr\u00f3l is olvashatunk az al\u00e1bbi linken (a m\u00e1rk\u00e1snak v\u00e9lt cip\u0151 esete). Ugye \u00edgy is lehet csin\u00e1lni?!<\/p>\n

    http:\/\/www.piacesprofit.hu\/kkv_cegblog\/3-erv-hogy-erdemes-maskeppen-figyelni-az-ugyfelekre<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Ami\u00f3ta a MiniCRM-n\u00e9l dolgozom \u00e9s l\u00e1tom, hogy milyen lehet\u0151s\u00e9gek rejlenek az \u00fcgyf\u00e9lkezel\u00e9sben, fokozottan \u00e9rz\u00e9keny vagyok arra, hogyan kezelnek engem m\u00e1s c\u00e9gek, mint vev\u0151t. :) Egy szem\u00e9lyes tapasztalatomat fogom most megosztani, amit vev\u0151k\u00e9nt \u00e9ltem meg nemr\u00e9g. Adott egy b\u00fator kereskedelmi c\u00e9g, ahonnan konyhab\u00fatort rendelt\u00fcnk. Mivel k\u00fclf\u00f6ld\u00f6n gy\u00e1rtj\u00e1k a b\u00fatorokat, \u00edgy sz\u00e1molnunk kellett egy kb. 4 hetes […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[24],"tags":[383],"class_list":["post-6289","post","type-post","status-publish","format-gallery","hentry","category-ertekesites","tag-elmenybeszamolo","post_format-post-format-gallery"],"yoast_head":"\nHogyan vesz\u00edts\u00fcnk el egy \u00fcgyfelet 30 nap alatt?<\/title>\n<meta name=\"description\" content=\"\u00d6nnel is megt\u00f6rt\u00e9nhet! 30 nap n\u00e9ma csend, a megrendelt term\u00e9k pedig sehol.. 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