{"id":6336,"date":"2013-11-11T16:25:16","date_gmt":"2013-11-11T15:25:16","guid":{"rendered":"https:\/\/www.minicrm.hu\/?p=6336"},"modified":"2023-03-08T14:44:12","modified_gmt":"2023-03-08T13:44:12","slug":"ne-elegedjen-meg-atlagos-ugyfelszolgalattal","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2013\/11-11\/ne-elegedjen-meg-atlagos-ugyfelszolgalattal\/","title":{"rendered":"Ne el\u00e9gedjen meg \u00e1tlagos \u00fcgyf\u00e9lszolg\u00e1lattal!"},"content":{"rendered":"<p style=\"text-align: justify;\">\u00d6n mikor tal\u00e1lkozott igaz\u00e1n kiv\u00e1l\u00f3 \u00fcgyf\u00e9lszolg\u00e1lattal utolj\u00e1ra? \u00c9s tudja mi\u00e9rt volt ez m\u00e1s, mint a t\u00f6bbi? A v\u00e1lasz egyszer\u0171: mert olyan \u00fcgyf\u00e9lkezel\u00e9si strat\u00e9gi\u00e1t alkalmaznak, ami nem el\u00e9gszik meg csak a j\u00f3val, a t\u00f6k\u00e9letesre t\u00f6rekszik. Az \u00fcgyfelek \u00e9s \u00e9rdekl\u0151d\u0151k azokat a c\u00e9geket v\u00e1lasztj\u00e1k, akik ilyen <strong>kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1st ny\u00fajtanak \u00e9s mindent megtesznek az\u00e9rt, hogy az \u00fcgyf\u00e9l kedv\u00e9ben j\u00e1rjanak<\/strong>, hogy azok <strong>el\u00e9gedetten t\u00e1vozzanak<\/strong> az \u00fcgyint\u00e9z\u00e9s, v\u00e1s\u00e1rl\u00e1s ut\u00e1n, majd <strong>k\u00e9s\u0151bb \u00fajra visszat\u00e9rjenek.<\/strong><\/p>\n<p style=\"text-align: justify;\">Az els\u0151 l\u00e9p\u00e9s teh\u00e1t, amit v\u00e9gig kell gondolni, hogy val\u00f3ban t\u00f6k\u00e9letesen m\u0171k\u00f6dik-e az <a href=\"https:\/\/www.minicrm.hu\/tour\/account-management\/\">\u00fcgyf\u00e9lkezel\u00e9s\u00fcnk<\/a>, <a href=\"https:\/\/www.minicrm.hu\/tour\/helpdesk\/\">\u00fcgyf\u00e9lszolg\u00e1latunk<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6337 aligncenter\" src=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2013\/11\/support.jpg\" alt=\"\u00dcgyf\u00e9lszolg\u00e1lat\" width=\"350\" height=\"233\" srcset=\"https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2013\/11\/support.jpg 350w, https:\/\/minicrm-wp-hu.s3.amazonaws.com\/uploads\/2013\/11\/support-300x200.jpg 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/p>\n<p style=\"text-align: justify;\">N\u00e9zz\u00fcnk egy egyszer\u0171 p\u00e9ld\u00e1t.<\/p>\n<p style=\"text-align: justify;\">Az egyik weboldalon megtal\u00e1lta azt a telefont, amit m\u00e1r r\u00e9g\u00f3ta meg szeretett volna v\u00e1s\u00e1rolni. Kos\u00e1rba rak\u00e1s el\u0151tt azonban szeretne m\u00e9g p\u00e1r k\u00e9rd\u00e9st feltenni a term\u00e9kr\u0151l. Kit\u00f6lti a k\u00e9rt adatokat \u00e9s elk\u00fcldi a k\u00e9rd\u00e9seit. Ezt k\u00f6vet\u0151en azonnal \u00e9rkezik egy visszaigazol\u00f3 email, amiben megnyugtatj\u00e1k, hogy megkapt\u00e1k a k\u00e9rd\u00e9s\u00e9t, \u00e9s 1 munkanapon bel\u00fcl v\u00e1laszolni fognak r\u00e1. M\u00e1snap pedig val\u00f3ban meg\u00e9rkezik a v\u00e1lasz a feltett k\u00e9rd\u00e9sekre.<\/p>\n<p style=\"text-align: justify;\">Sz\u00e1mtalan p\u00e9ld\u00e1t lehetne m\u00e9g hozni ak\u00e1r online, ak\u00e1r szem\u00e9lyes \u00fcgyf\u00e9lszolg\u00e1lati ter\u00fcletr\u0151l, egy azonban biztos: az els\u0151 \u00e9s egyik legfontosabb a <strong>gyorsas\u00e1g<\/strong> \u00e9s az <strong>azonnali reag\u00e1l\u00e1s<\/strong>.<\/p>\n<h3 style=\"text-align: justify;\">Hogyan lehet m\u00e9g gyorsabb \u00e9s hat\u00e9konyabb \u00fcgyf\u00e9lszolg\u00e1latot kialak\u00edtani?<\/h3>\n<p style=\"text-align: justify;\"><strong>\u00dcgyf\u00e9lk\u00f6zpont\u00fa gondolkod\u00e1ssal \u00e9s kommunik\u00e1ci\u00f3val<\/strong>. Sok esetben az \u00fcgyf\u00e9lszolg\u00e1lattal tal\u00e1lkozik el\u0151sz\u00f6r az \u00fcgyf\u00e9l. \u00cdgy fontos, hogy m\u00e1r <strong>az elej\u00e9n j\u00f3 benyom\u00e1st keltsen<\/strong>.<\/p>\n<ul>\n<li>Az \u00fcgyf\u00e9lszolg\u00e1latot ell\u00e1t\u00f3 munkat\u00e1rsaknak k\u00e9pesnek kell lenni\u00fck<strong> inform\u00e1ci\u00f3kat adni \u00e9s feldolgozni, probl\u00e9m\u00e1t megoldani<\/strong>, lehet\u0151leg min\u00e9l gyorsabban.<\/li>\n<li>Ehhez <strong>rendelkezni\u00fck kell<\/strong> a munk\u00e1jukhoz sz\u00fcks\u00e9ges kell\u0151 <strong>szakmai ismerettel<\/strong>, valamint <strong>szoftver \u00e9s hardver eszk\u00f6z\u00f6kkel<\/strong>, amikkel p\u00e9ld\u00e1ul k\u00e9pesek azonos\u00edtani az \u00fcgyfelet, ismerik az eg\u00e9sz \u00fcgyf\u00e9lt\u00f6rt\u00e9netet.<\/li>\n<li>A hat\u00e9kony \u00e9s gyors \u00fcgyf\u00e9lszolg\u00e1lati munk\u00e1hoz a szem\u00e9lyes kompetenci\u00e1kon k\u00edv\u00fcl <strong>r\u00e9szletes \u00e9s \u00e1tl\u00e1that\u00f3 dokument\u00e1ci\u00f3<\/strong> is sz\u00fcks\u00e9ges.<\/li>\n<li>Alapvet\u0151 elv\u00e1r\u00e1s, hogy az \u00fcgyf\u00e9lszolg\u00e1lat <strong>a c\u00e9g t\u00f6bbi szervezeti egys\u00e9g\u00e9vel folyamatosan tartsa a kapcsolatot<\/strong>. A v\u00e1llalati bels\u0151 kommunik\u00e1ci\u00f3 nagy m\u00e9rt\u00e9kben hozz\u00e1j\u00e1rul ahhoz, hogy az \u00fcgyf\u00e9lszolg\u00e1lat naprak\u00e9sz inform\u00e1ci\u00f3kkal rendelkezzen.<\/li>\n<li>Ha <strong>megfelel\u0151 jogk\u00f6rrel<\/strong> is rendelkeznek az \u00fcgyf\u00e9lszolg\u00e1laton, akkor nem csak tov\u00e1bb\u00edtani tudj\u00e1k a be\u00e9rkez\u0151 panaszos eseteket, hanem <strong>meg is tudj\u00e1k hozni a megfelel\u0151 d\u00f6nt\u00e9seket<\/strong>. Ezzel ler\u00f6vid\u00fcl az \u00fcgyfelek kiszolg\u00e1l\u00e1s\u00e1ra ford\u00edtott id\u0151.<\/li>\n<li>A min\u0151s\u00e9gi munka elengedhetetlen felt\u00e9tele az <strong>er\u0151forr\u00e1sok optim\u00e1lis kihaszn\u00e1l\u00e1sa<\/strong> is. A megfelel\u0151<strong> technikai h\u00e1tt\u00e9r<\/strong> \u00e9s a sz\u00fcks\u00e9ges<strong> inform\u00e1ci\u00f3khoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s<\/strong> tov\u00e1bb n\u00f6velik a munkav\u00e9gz\u00e9s hat\u00e9konys\u00e1g\u00e1t. Ebben lehetnek az \u00fcgyf\u00e9lszolg\u00e1lat seg\u00edts\u00e9g\u00e9re a k\u00fcl\u00f6nf\u00e9le mobil eszk\u00f6z\u00f6k, valamint az olyan online rendszerek, mint p\u00e9ld\u00e1ul a Google Drive vagy a <strong>CRM rendszer<\/strong>. Az ilyen online rendszerek nem csak megk\u00f6nny\u00edtik a munk\u00e1t, de er\u0151forr\u00e1sokat is felszabad\u00edtanak, amik \u00e1tcsoportos\u00edthat\u00f3k olyan ter\u00fcletekre, amik tov\u00e1bb n\u00f6velhetik az \u00fcgyf\u00e9lszolg\u00e1lat hat\u00e9konys\u00e1g\u00e1t.<\/li>\n<li>Ahhoz, hogy az \u00e9rdekl\u0151d\u0151k egyre magasabb sz\u00ednvonal\u00fa szolg\u00e1ltat\u00e1st kaphassanak, fontos az <strong><a href=\"https:\/\/www.minicrm.hu\/blog\/2023\/03-08\/ugyfelelegedettseg-novelese\/\" target=\"_blank\" rel=\"noopener\">\u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9nek m\u00e9r\u00e9se<\/a>, v\u00e9lem\u00e9nyeik elemz\u00e9se<\/strong> is. A visszajelz\u00e9sek ki\u00e9rt\u00e9kel\u00e9s\u00e9vel lehet ugyanis hat\u00e9konyan orvosolni az esetleges hi\u00e1nyoss\u00e1gokat.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">A MiniCRM \u00fcgyf\u00e9lszolg\u00e1lat modulj\u00e1nak seg\u00edts\u00e9g\u00e9vel az emailben, weben, telefonon \u00e9s \u00fcgyf\u00e9lkapun kereszt\u00fcl bejelentett k\u00e9r(d)\u00e9seket egy k\u00f6zponti rendszerben kezelhetj\u00fck. Saj\u00e1t \u00fcgyf\u00e9lkaput ind\u00edtva pedig \u00fcgyfeleink online l\u00e1thatj\u00e1k \u00e9s kezelhetik bejelent\u00e9seiket, nyomon k\u00f6vethetik hibajegyeik feldolgoz\u00e1s\u00e1t is.<\/p>\n<h4 style=\"text-align: justify;\"><strong>Ha szeretn\u00e9 megtudni, hogyan seg\u00edt a MiniCRM az \u00d6n \u00fcgyf\u00e9lszolg\u00e1lat\u00e1t hat\u00e9konyabb\u00e1 tenni, k\u00e9rjen id\u0151pontot ingyenes online konzult\u00e1ci\u00f3nkra, ahol CRM tan\u00e1csad\u00f3nk k\u00e9szs\u00e9ggel \u00e1ll rendelkez\u00e9s\u00e9re.<\/strong><\/h4>\n<p style=\"text-align: center;\"><a class=\"btn btn-lg btn-primary\" href=\"https:\/\/www.minicrm.hu\/crm-rendszer\/\">Ingyenes konzult\u00e1ci\u00f3 ig\u00e9nyl\u00e9se<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00d6n mikor tal\u00e1lkozott igaz\u00e1n kiv\u00e1l\u00f3 \u00fcgyf\u00e9lszolg\u00e1lattal utolj\u00e1ra? \u00c9s tudja mi\u00e9rt volt ez m\u00e1s, mint a t\u00f6bbi? A v\u00e1lasz egyszer\u0171: mert olyan \u00fcgyf\u00e9lkezel\u00e9si strat\u00e9gi\u00e1t alkalmaznak, ami nem el\u00e9gszik meg csak a j\u00f3val, a t\u00f6k\u00e9letesre t\u00f6rekszik. Az \u00fcgyfelek \u00e9s \u00e9rdekl\u0151d\u0151k azokat a c\u00e9geket v\u00e1lasztj\u00e1k, akik ilyen kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1st ny\u00fajtanak \u00e9s mindent megtesznek az\u00e9rt, hogy az \u00fcgyf\u00e9l kedv\u00e9ben [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28],"tags":[],"class_list":["post-6336","post","type-post","status-publish","format-gallery","hentry","category-cegvezetes","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ne el\u00e9gedjen meg \u00e1tlagos \u00fcgyf\u00e9lszolg\u00e1lattal!<\/title>\n<meta name=\"description\" content=\"\u00d6n m\u00e1r tal\u00e1lkozott igaz\u00e1n kiv\u00e1l\u00f3 \u00fcgyf\u00e9lszolg\u00e1lattal? Tudja mi\u00e9rt volt ez m\u00e1s, mint a t\u00f6bbi? Mert nem el\u00e9gszik meg csak a j\u00f3val, a t\u00f6k\u00e9letesre t\u00f6rekszik.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.hu\/blog\/2013\/11-11\/ne-elegedjen-meg-atlagos-ugyfelszolgalattal\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ne el\u00e9gedjen meg \u00e1tlagos \u00fcgyf\u00e9lszolg\u00e1lattal!\" \/>\n<meta property=\"og:description\" content=\"\u00d6n m\u00e1r tal\u00e1lkozott igaz\u00e1n kiv\u00e1l\u00f3 \u00fcgyf\u00e9lszolg\u00e1lattal? Tudja mi\u00e9rt volt ez m\u00e1s, mint a t\u00f6bbi? 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