{"id":6468,"date":"2013-12-18T09:00:57","date_gmt":"2013-12-18T08:00:57","guid":{"rendered":"https:\/\/www.minicrm.hu\/?p=6468"},"modified":"2014-09-03T22:56:46","modified_gmt":"2014-09-03T20:56:46","slug":"gazos-ugyfelkezeles","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/blog\/2013\/12-18\/gazos-ugyfelkezeles\/","title":{"rendered":"„G\u00e1zos” \u00fcgyf\u00e9lkezel\u00e9s"},"content":{"rendered":"

A szakemberekkel kapcsolatosan valahogy sosincs j\u00f3 tapasztalata az embereknek. Manaps\u00e1g el\u00e9g ritka j\u00f3 \u00e9s lelkiismeretes szakit tal\u00e1lni. Pontatlanok, kisz\u00e1m\u00edthatatlanok, nem mindig akkor \u00e9s azt csin\u00e1lj\u00e1k, amit k\u00e9r\u00fcnk, h\u00fazz\u00e1k-halasztj\u00e1k a munk\u00e1t \u00e9s ezzel viszik a p\u00e9nzt is – tisztelet a kiv\u00e9telnek. Az elm\u00falt egy \u00e9vben sajnos sok ilyen szakemberrel volt dolgunk h\u00e1zfel\u00faj\u00edt\u00e1s ideje alatt, viszont most akadt egy k\u00f6z\u00fcl\u00fck, akin meglep\u0151dt\u00fcnk, milyen nagyszer\u0171 \u00fcgyf\u00e9lkezel\u00e9se van.<\/p>\n

\"gas-flames\"<\/a><\/p>\n

A tavalyi g\u00e1zcirk\u00f3 beszerel\u00e9s ut\u00e1n minap volt esed\u00e9kes az \u00e9ves karbantart\u00e1s. M\u00e9g novemberben h\u00edvtuk fel id\u0151pontot egyeztetni a szerel\u0151t. R\u00f6gt\u00f6n \u00fagy vette fel, hogy tudta n\u00e9v szerint kik vagyunk \u00e9s melyik utc\u00e1ban lakunk. Ez m\u00e1r akkor kellemes meglepet\u00e9s volt, a nevemen k\u00f6sz\u00f6nt\u00f6tt. Mindent lebesz\u00e9lt\u00fcnk telefonon, j\u00f6nni fog a megbesz\u00e9lt nap reggel f\u00e9l 8-ra.<\/p>\n

Eddigi tapasztalataink alapj\u00e1n egy ilyen ut\u00e1n j\u00f3, ha j\u00f6ttek, de akkor is k\u00e9sve, f\u00e9l napot elh\u00fazva dolgoztak. De ez a g\u00e1zszerel\u0151 most m\u00e1s.. El\u0151tte val\u00f3 nap ugyanis v\u00e1ratlanul felh\u00edvott minket, hogy akkor a megbesz\u00e9ltek alapj\u00e1n holnap reggel j\u00f6nne. M\u00e9g egy piros pont. Eml\u00e9kezett r\u00e1, \u00e9s nek\u00fcnk is felh\u00edvta a figyelm\u00fcnket az id\u0151pontra, nem csak \u201c\u00fagy\u201d j\u00f6tt. Reggel pontban f\u00e9l 8-kor pedig ott \u00e1llt a kapu el\u0151tt, f\u00e9l \u00f3r\u00e1val k\u00e9s\u0151bb pedig m\u00e1r el is k\u00e9sz\u00fclt a munk\u00e1j\u00e1val.<\/p>\n

Egy j\u00f3 \u00e9lm\u00e9nnyel lett\u00fcnk gazdagabbak, pedig a szaki nem csin\u00e1lt m\u00e1st, csak odafigyelt az \u00fcgyfel\u00e9re, \u00e9reztette vel\u00fcnk, hogy nem csak egy \u00fajabb mel\u00f3 vagyunk neki aznapra. Pontos, megb\u00edzhat\u00f3 \u00e9s gyors munk\u00e1j\u00e1val el\u00e9rte azt, hogy j\u00f6v\u0151re is \u0151t h\u00edvjuk majd.<\/p>\n

Nem tartom val\u00f3sz\u00edn\u0171nek, hogy CRM rendszert haszn\u00e1lna a g\u00e1zszerel\u0151nk – b\u00e1r mi\u00e9rt ne – viszont valahogy m\u00e9gis sz\u00e1mon tartja az \u00fcgyfeleit \u00e9s tudatosan figyel arra, hogy az \u00fcgyfeleit min\u00e9l magasabb sz\u00ednvonalon szolg\u00e1lja ki.<\/p>\n

A min\u0151s\u00e9gi kiszolg\u00e1l\u00e1s \u00e9s \u00fcgyf\u00e9lkezel\u00e9s nem a CRM rendszerrel kezd\u0151dik, az csak egy eszk\u00f6ze annak, hogy az hat\u00e9konyabban megval\u00f3s\u00edthat\u00f3 legyen. El\u0151sz\u00f6r fejben kell kialak\u00edtani ezt a szeml\u00e9letet \u00e9s gondolkod\u00e1sm\u00f3dot, ut\u00e1na j\u00f6het az eszk\u00f6z.<\/p>\n

\u00c9s ha m\u00e1r fejben \u00f6sszeraktuk \u00e9rt\u00e9kes\u00edt\u00e9s\u00fcnket, folyamatainkat, akkor ez a fenti eset ak\u00e1r automatiz\u00e1lhat\u00f3 egy CRM rendszerben is, ahol be\u00e1ll\u00edthat\u00f3, hogy a rendszer a tal\u00e1lkoz\u00f3 el\u0151tt x id\u0151vel automatikus emailben\/sms-ben \u00e9rtes\u00edtse az \u00fcgyfelet, vagy ak\u00e1r a munkat\u00e1rsat az id\u0151pontr\u00f3l. Err\u0151l r\u00e9szletesebben az Eml\u00e9keztet\u0151 automatizmus: \u201cHolnap tal\u00e1lkozunk!\u201d<\/em><\/a><\/strong> c\u00edm\u0171 blogbejegyz\u00e9s\u00fcnkben olvashattunk.<\/p>\n","protected":false},"excerpt":{"rendered":"

A szakemberekkel kapcsolatosan valahogy sosincs j\u00f3 tapasztalata az embereknek. Manaps\u00e1g el\u00e9g ritka j\u00f3 \u00e9s lelkiismeretes szakit tal\u00e1lni. Pontatlanok, kisz\u00e1m\u00edthatatlanok, nem mindig akkor \u00e9s azt csin\u00e1lj\u00e1k, amit k\u00e9r\u00fcnk, h\u00fazz\u00e1k-halasztj\u00e1k a munk\u00e1t \u00e9s ezzel viszik a p\u00e9nzt is – tisztelet a kiv\u00e9telnek. Az elm\u00falt egy \u00e9vben sajnos sok ilyen szakemberrel volt dolgunk h\u00e1zfel\u00faj\u00edt\u00e1s ideje alatt, viszont most […]<\/p>\n","protected":false},"author":8,"featured_media":6598,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28],"tags":[383],"class_list":["post-6468","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-cegvezetes","tag-elmenybeszamolo","post_format-post-format-gallery"],"yoast_head":"\n"G\u00e1zos" \u00fcgyf\u00e9lkezel\u00e9s<\/title>\n<meta name=\"description\" content=\"Manaps\u00e1g el\u00e9g ritka j\u00f3 \u00e9s lelkiismeretes szakembert tal\u00e1lni, viszont most akadt egy k\u00f6z\u00fcl\u00fck, akin meglep\u0151dt\u00fcnk, milyen nagyszer\u0171 \u00fcgyf\u00e9lkezel\u00e9se van.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.hu\/blog\/2013\/12-18\/gazos-ugyfelkezeles\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\""G\u00e1zos" \u00fcgyf\u00e9lkezel\u00e9s\" \/>\n<meta property=\"og:description\" content=\"Manaps\u00e1g el\u00e9g ritka j\u00f3 \u00e9s lelkiismeretes szakembert tal\u00e1lni, viszont most akadt egy k\u00f6z\u00fcl\u00fck, akin meglep\u0151dt\u00fcnk, milyen nagyszer\u0171 \u00fcgyf\u00e9lkezel\u00e9se van.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.hu\/blog\/2013\/12-18\/gazos-ugyfelkezeles\/\" \/>\n<meta property=\"og:site_name\" content=\"MiniCRM Blog\" \/>\n<meta property=\"article:published_time\" content=\"2013-12-18T08:00:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-09-03T20:56:46+00:00\" \/>\n<meta property=\"og:image\" 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