{"id":22407,"date":"2019-12-10T08:54:24","date_gmt":"2019-12-10T07:54:24","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=22407"},"modified":"2025-11-18T10:02:11","modified_gmt":"2025-11-18T09:02:11","slug":"gestionarea-emailurilor","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/help\/gestionarea-emailurilor\/","title":{"rendered":"Gestionarea adreselor de email \u0219i set\u0103ri speciale"},"content":{"rendered":"<h3 style=\"text-align: justify;\">Gestionarea adreselor de email<\/h3>\n<h4 style=\"text-align: justify;\">Lista Neagr\u0103<\/h4>\n<p style=\"text-align: justify;\">MiniCRM gestioneaz\u0103 \u00een mod automat lista ta de adrese de email \u0219i \u00ee\u021bi afi\u0219eaz\u0103 \u00een <em>Lista Neagr\u0103<\/em> adresele de email care s-au dezabonat \u0219i pe cele care nu func\u021bioneaz\u0103.<\/p>\n<p style=\"text-align: justify;\">Pentru a accesa Lista Neagr\u0103, mergi la Set\u0103ri \u0219i apoi selecteaz\u0103 Lista Neagr\u0103 din meniu.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43448 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50.png\" alt=\"\" width=\"2113\" height=\"933\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50-300x132.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50-1024x452.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50-768x339.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50-1536x678.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.37.50-2048x904.png 2048w\" sizes=\"auto, (max-width: 2113px) 100vw, 2113px\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Statusurile emailurilor<\/h4>\n<p style=\"text-align: justify;\">Adresele de email pot avea urm\u0103toarele statusuri:<\/p>\n<ul style=\"text-align: justify;\">\n<li><em><strong>Activ\u0103<\/strong><\/em> &#8211; reprezint\u0103 o adres\u0103 activ\u0103 spre care po\u021bi trimite emailuri. Este afi\u0219at\u0103 de c\u0103tre sistem sub forma unui URL.<\/li>\n<li><em><strong>Dezabonat\u0103<\/strong><\/em><em> &#8211;\u00a0<\/em>reprezint\u0103 adresa de email care a primit un email de la tine \u0219i care a ales s\u0103 se dezaboneze pentru a nu mai primi emailuri ulterioare. Aceste adrese vor fi afi\u0219ate \u00een sistem pe un fundal negru.<\/li>\n<li><em><strong>Nu func\u021bioneaz\u0103<\/strong><\/em> &#8211; adrese de email care din diverse motive (tehnice, eroare de redactare, etc.) nu func\u021bioneaz\u0103. Vor fi afi\u0219ate \u00een sistem pe un fundal ro\u0219u.<\/li>\n<li><em><strong>Inactiv\u0103<\/strong><\/em> &#8211; adrse de email provenite din formulare pentru care s-a activat op\u021biunea\u00a0<em>Double opt-in<\/em> \u0219i care nu au fost activate de c\u0103tre clien\u021bi. Pe acest tip de adrese de email nu se pot trimite emailuri din sistem \u0219i sunt afi\u0219ate pe fundal gri.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Reabonarea unei adrese de email<\/h4>\n<div class=\"alert alert-danger\"><strong>Aten\u021bie:\u00a0<\/strong>pentru a reabona o adres\u0103 de email este <strong>obligatoriu\u00a0<\/strong>s\u0103 ai o <em><strong>cerere expres\u0103<\/strong><\/em> pentru aceast\u0103 opera\u021biune din partea respectivei adrese.<\/div>\n<p>Aceast\u0103 op\u021biune se folose\u0219te atunci c\u00e2nd, din gre\u0219eal\u0103, o adres\u0103 de email s-a dezabonat \u0219i, <strong>este foarte important<\/strong> ca cererea de reabonare s\u0103 vin\u0103 din partea adresei care s-a dezabonat.<\/p>\n<p>Pentru a reabona o adres\u0103, mergi la <em><strong>Set\u0103ri<\/strong><\/em> &#8211; <em><strong>Lista neagr\u0103<\/strong><\/em> \u0219i d\u0103 click pe adresa pe care dore\u0219ti s\u0103 o reabonezi. Apoi apas\u0103 butonul <em><strong>Activeaz\u0103<\/strong><\/em><em>.<\/em><\/p>\n<p><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43445 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05.png\" alt=\"\" width=\"2107\" height=\"956\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05-300x136.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05-1024x465.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05-768x348.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05-1536x697.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-11-01-at-16.40.05-2048x929.png 2048w\" sizes=\"auto, (max-width: 2107px) 100vw, 2107px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: justify;\">Pictograme ale emailurilor \u00een Istoric<\/h4>\n<p style=\"text-align: justify;\">Po\u021bi vedea \u00een Istoricul unui card una (sau mai multe) din urm\u0103toarele pictograme:<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-22416\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2019-12-09-at-13.27.11.png\" alt=\"\" width=\"384\" height=\"56\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2019-12-09-at-13.27.11.png 576w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2019-12-09-at-13.27.11-300x44.png 300w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\" \/><\/p>\n<p style=\"text-align: justify;\">Aceste pictograme reprezint\u0103:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Plic albastru \u00eenchis<\/strong> &#8211; un email a fost trimis cu succes \u0219i nu a fost \u00eenc\u0103 deschis.<\/li>\n<li><strong>Plic deschis verde<\/strong> &#8211; emailul a fost primit iar destinatarul l-a citit.<\/li>\n<li><strong>Plic negru \u00eenchis<\/strong> &#8211; adresa de email a destinatarului nu func\u021bioneaz\u0103, s-a dezabona, adresa nu func\u021bioneaz\u0103 sau duplicat. Livrarea emailului nu a avut succes. Motivul poate fi faptul c\u0103 utilizatorul s-a dezabonat, adresa de email nu func\u021bioneaz\u0103, utilizatorul nu \u0219i-a activat adresa de email sau s-a \u00eencercat trimiterea de dou\u0103 ori a aceluia\u0219i mesaj la aceea\u0219i adres\u0103.<\/li>\n<li><strong>Plic ro\u0219u \u00eenchis<\/strong> &#8211; adresa de email nu func\u021bioneaz\u0103 sau email duplicat (s-a \u00eencercat trimiterea aceluia\u0219i mesaj c\u0103tre aceea\u0219i adres\u0103 de email de mai multe ori). Livrarea nu a avut succes.<\/li>\n<li><strong>Plic albastru cu nori\u0219or<\/strong> &#8211; email arhivat. Un email a fost arhivat \u00een istoricul cardului.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Plicule\u021bele duble reprezint\u0103 emailuri \u00een mas\u0103.<\/p>\n<div class=\"alert alert-danger\" style=\"text-align: justify;\">Rata de deschidere a e-mailurilor nu poate fi m\u0103surat\u0103 cu o acurate\u021be de 100%. Totu\u0219i, \u00een cazul unui plicule\u021b verde deschis este aproape o certitudine c\u0103 destinatarul a deschis e-mailul.<\/div>\n<div style=\"text-align: justify;\">\u00cen cazul \u00een care este afi\u0219at plicul albastru, este posibil ca destinatarul s\u0103 fi citit mesajul, dar nu a permis afi\u0219area imaginilor \u00een serverul lui de e-mail, deoarece MiniCRM urm\u0103re\u0219te deschiderea e-mailurilor prin inserarea unui mic grafic invizibil.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<h3 style=\"text-align: justify;\">Setarea SenderId \u0219i DKIM<\/h3>\n<div style=\"text-align: justify;\">Pentru setarea SenderId \u0219i DKIM, te rog s\u0103 consul\u021bi <a href=\"..\/setarea-senderid-si-dkim\">pagina dedicat\u0103<\/a> acestui subiect.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Gestionarea adreselor de email Lista Neagr\u0103 MiniCRM gestioneaz\u0103 \u00een mod automat lista ta de adrese de email \u0219i \u00ee\u021bi afi\u0219eaz\u0103 \u00een Lista Neagr\u0103 adresele de email care s-au dezabonat \u0219i pe cele care nu func\u021bioneaz\u0103. Pentru a accesa Lista Neagr\u0103, mergi la Set\u0103ri \u0219i apoi selecteaz\u0103 Lista Neagr\u0103 din meniu. Statusurile emailurilor Adresele de email [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2511,2507],"tags":[1290,1485],"class_list":["post-22407","post","type-post","status-publish","format-standard","hentry","category-setari-la-nivel-de-sistem","category-setari-si-administrare","tag-email-sending-ro","tag-email-status-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestionarea adreselor de email \u0219i set\u0103ri speciale - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Gestionarea adreselor de email Lista Neagr\u0103 MiniCRM gestioneaz\u0103 \u00een mod automat lista ta de adrese de email \u0219i \u00ee\u021bi afi\u0219eaz\u0103 \u00een Lista Neagr\u0103 adresele de\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.ro\/help\/gestionarea-emailurilor\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestionarea adreselor de email \u0219i set\u0103ri speciale - 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