{"id":23586,"date":"2019-12-16T10:24:06","date_gmt":"2019-12-16T09:24:06","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=23586"},"modified":"2025-11-27T13:54:51","modified_gmt":"2025-11-27T12:54:51","slug":"rapoarte-specifice","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/help\/rapoarte-specifice\/","title":{"rendered":"Rapoarte Helpdesk \u0219i Facturare"},"content":{"rendered":"<div class=\"alert alert-danger\">Pentru a avea acces la aceste rapoarte trebuie s\u0103 ai drept de administrator sau de manager.<\/div>\n<p style=\"text-align: justify;\">Pe l\u00e2ng\u0103 rapoartele specifice tuturor produselor, \u00een MiniCRM mai exist\u0103 c\u00e2teva rapoarte care sunt specifice doar anumitor produse:<\/p>\n<ul style=\"text-align: justify;\">\n<li><em><strong>Produsul Helpdesk<\/strong><\/em>\n<ul>\n<li>Raport Satisfac\u021bia clientului<\/li>\n<li>Raport \u00cendeplinire SLA<\/li>\n<\/ul>\n<\/li>\n<li><em><strong>Produsul Facturare<\/strong><\/em>\n<ul>\n<li>Raport Venit<\/li>\n<li>Raport Top clien\u021bi<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\">Produsul Helpdesk<\/h3>\n<h4 style=\"text-align: justify;\">Raport Satisfac\u021bia clientului<\/h4>\n<p style=\"text-align: justify;\">Raportul afi\u0219eaz\u0103 rata de satisfac\u021bie raportat\u0103 de c\u0103tre clien\u021bi \u00een urma rezolv\u0103rii tichetelor sau sesiz\u0103rilor din produsul Helpdesk.<\/p>\n<p style=\"text-align: justify;\">Pentru a accesa raportul din sec\u021biunea de rapoarte a produsului Helpdesk, acceseaz\u0103 <em>Satisfac\u021bia clientului.<\/em><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43328 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27.png\" alt=\"\" width=\"2844\" height=\"1182\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27-300x125.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27-1024x426.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27-768x319.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27-1536x638.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.09.27-2048x851.png 2048w\" sizes=\"auto, (max-width: 2844px) 100vw, 2844px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cen raport po\u021bi selecta perioada pentru care dore\u0219ti s\u0103 vizualizezi informa\u021biile. Acesta va afi\u0219a nivelul satisfac\u021biei clien\u021bilor pentru fiecare utilizator \u00een parte.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43331 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26.png\" alt=\"\" width=\"2822\" height=\"1178\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26-300x125.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26-1024x427.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26-768x321.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26-1536x641.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.26-2048x855.png 2048w\" sizes=\"auto, (max-width: 2822px) 100vw, 2822px\" \/><\/a><\/p>\n<h4 style=\"text-align: justify;\">Raport \u00cendeplinire SLA<\/h4>\n<p style=\"text-align: justify;\">Raportul afi\u0219eaz\u0103 informa\u021bii legate de \u00eendeplinirea target-ului SLA configurat \u00een set\u0103rile produsului Helpdesk.<\/p>\n<p style=\"text-align: justify;\">Pentru a accesa acest raport, din sec\u021biunea de rapoarte a produsului Helpdesk selecteaz\u0103\u00a0<em>\u00cendeplinire SLA.<\/em><\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43334 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48.png\" alt=\"\" width=\"2834\" height=\"1314\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48-300x139.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48-1024x475.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48-768x356.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48-1536x712.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.10.48-2048x950.png 2048w\" sizes=\"auto, (max-width: 2834px) 100vw, 2834px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Po\u021bi modifica perioada pentru care raportul \u00ee\u021bi este afi\u0219at.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43337 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27.png\" alt=\"\" width=\"2820\" height=\"1222\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27-300x130.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27-1024x444.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27-768x333.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27-1536x666.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.11.27-2048x887.png 2048w\" sizes=\"auto, (max-width: 2820px) 100vw, 2820px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cen raport sunt lista\u021bi to\u021bi utilizatorii pentru care este calculat SLA-ul \u0219i \u021bi se afi\u0219eaz\u0103 \u00een prima coloan\u0103 &#8211;\u00a0<strong><em>Primul r\u0103spuns<\/em><\/strong> &#8211; informa\u021bii legate de \u00eendeplinirea target-ului SLA setat pentru primul r\u0103spuns iar pentru coloana a doua &#8211;\u00a0<strong><em>\u00cenchis<\/em><\/strong> &#8211; informa\u021bii legate de SLA-ul setat pentru \u00eenchiderea sesiz\u0103rilor.<\/p>\n<p style=\"text-align: justify;\">Mai multe detalii legate de set\u0103rile produsului Helpdesk g\u0103se\u0219ti <a href=\"..\/setarile-sistemului\">aici<\/a> \u00een sec\u021biunea <em>Set\u0103rile produsului Helpdesk.<\/em><\/p>\n<h3 style=\"text-align: justify;\">produsul Facturare<\/h3>\n<h4 style=\"text-align: justify;\">Raport Venit<\/h4>\n<p style=\"text-align: justify;\">Raportul afi\u0219eaz\u0103 veniturile \u00eencasate pe baza facturilor emise c\u0103tre clien\u021bii t\u0103i.<\/p>\n<p style=\"text-align: justify;\">Pentru a accesa acest raport, din sec\u021biunea de rapoarte a produsului Facturare, alege\u00a0<em>Venit<\/em>.<a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43340 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01.png\" alt=\"\" width=\"2808\" height=\"1212\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01-300x129.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01-1024x442.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01-768x331.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01-1536x663.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.14.01-2048x884.png 2048w\" sizes=\"auto, (max-width: 2808px) 100vw, 2808px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Po\u021bi selecta data sau intervalul \u00een func\u021bie de care s\u0103 \u00ee\u021bi fie afi\u0219at raportul.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43343 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31.png\" alt=\"\" width=\"2834\" height=\"1418\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31-300x150.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31-1024x512.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31-768x384.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31-1536x769.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.31-2048x1025.png 2048w\" sizes=\"auto, (max-width: 2834px) 100vw, 2834px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cen raport po\u021bi vizualiza valorile pentru facturile emise, pl\u0103tite, stornate dar \u0219i pentru oferte \u0219i proforme.<\/p>\n<h4 style=\"text-align: justify;\">Raport Top clien\u021bi<\/h4>\n<p style=\"text-align: justify;\">Raportul afi\u0219eaz\u0103 un top al clien\u021bilor t\u0103i \u00een func\u021bie de valorile facturate\u00a0<strong>\u0219i pl\u0103tite<\/strong> de c\u0103tre ace\u0219tia.<\/p>\n<p style=\"text-align: justify;\">Pentru a accesa raportul, din sec\u021biunea de rapoarte a produsului Facturare, alege\u00a0<em>Top clien\u021bi<\/em>.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43346 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58.png\" alt=\"\" width=\"2836\" height=\"1198\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58-300x127.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58-1024x433.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58-768x324.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58-1536x649.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.15.58-2048x865.png 2048w\" sizes=\"auto, (max-width: 2836px) 100vw, 2836px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Po\u021bi alege data sau intervalul de emitere al facturii pentru care dore\u0219ti generearea raportului.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-43349 size-full\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25.png\" alt=\"\" width=\"2830\" height=\"1350\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25.png 1920w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25-300x143.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25-1024x488.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25-768x366.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25-1536x733.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2019\/12\/Screenshot-2022-10-25-at-14.18.25-2048x977.png 2048w\" sizes=\"auto, (max-width: 2830px) 100vw, 2830px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pentru a avea acces la aceste rapoarte trebuie s\u0103 ai drept de administrator sau de manager. Pe l\u00e2ng\u0103 rapoartele specifice tuturor produselor, \u00een MiniCRM mai exist\u0103 c\u00e2teva rapoarte care sunt specifice doar anumitor produse: Produsul Helpdesk Raport Satisfac\u021bia clientului Raport \u00cendeplinire SLA Produsul Facturare Raport Venit Raport Top clien\u021bi Produsul Helpdesk Raport Satisfac\u021bia clientului Raportul [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2565,2561],"tags":[1497],"class_list":["post-23586","post","type-post","status-publish","format-standard","hentry","category-rapoarte-implicite-ro","category-rapoarte-implicite-si-personalizate","tag-report-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rapoarte Helpdesk \u0219i Facturare - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Pentru a avea acces la aceste rapoarte trebuie s\u0103 ai drept de administrator sau de manager. 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