{"id":39336,"date":"2022-04-07T10:37:33","date_gmt":"2022-04-07T08:37:33","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=39336"},"modified":"2025-11-27T13:22:57","modified_gmt":"2025-11-27T12:22:57","slug":"implicare-echipa","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/","title":{"rendered":"Cum s\u0103 \u00ee\u021bi implici echipa?"},"content":{"rendered":"<h3 style=\"text-align: justify;\">Rezumat<\/h3>\n<ol style=\"text-align: justify;\">\n<li><a href=\"#1\" target=\"_self\" rel=\"noopener\">C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM?<\/a><\/li>\n<li><a href=\"#2\" target=\"_self\" rel=\"noopener\">Care este rolul meu (administrator) \u00een implementare?<\/a><\/li>\n<li><a href=\"#3\" target=\"_self\" rel=\"noopener\">Care este rolul Account managerului \/ consultantului \u00een implementare?<\/a><\/li>\n<li><a href=\"#4\" target=\"_self\" rel=\"noopener\">E bine s\u0103 implic echipa \u00een customizare? \u00cen ce fel s\u0103 o implic?<\/a><\/li>\n<li><a href=\"#5\" target=\"_self\" rel=\"noopener\">Cui \u0219i c\u00e2nd pot delega responsabilitatea implement\u0103rii CRM-ului?<\/a><\/li>\n<li><a href=\"#6\" target=\"_self\" rel=\"noopener\">Care sunt beneficiile MiniCRM pentru echipa mea?<\/a><\/li>\n<li><a href=\"#7\" target=\"_self\" rel=\"noopener\">Echipa mea nu vrea s\u0103 foloseasc\u0103 MiniCRM. Ce pot s\u0103 le zic?<\/a><\/li>\n<li><a href=\"#8\" target=\"_self\" rel=\"noopener\">Colegii care lucreaz\u0103 de pe teren nu vor s\u0103 foloseasc\u0103 MiniCRM. Ce m\u0103 fac?<\/a><\/li>\n<li><a href=\"#9\" target=\"_self\" rel=\"noopener\">C\u00e2nd e gata sistemul?<\/a><\/li>\n<li><a href=\"#10\" target=\"_self\" rel=\"noopener\">Avem un coleg nou care nu \u0219tie s\u0103 utilizeze sistemul. Cum s\u0103 \u00eel \u00eenv\u0103\u021b?<\/a><\/li>\n<\/ol>\n<h3 id=\"1\" style=\"text-align: justify;\">1. C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM?<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">La maximum 3 zile de kickoff (discu\u021bia \u00een care account managerul \u021bi-a prezentat sistemul) colegii t\u0103i ar trebui ad\u0103uga\u021bi ca utilizatori \u00een sistem;<\/li>\n<li style=\"text-align: justify;\">Din clipa \u00een care sunt ad\u0103uga\u021bi ar trebui s\u0103 \u00eenceap\u0103 s\u0103 foloseasc\u0103 sistemul zi de zi;<\/li>\n<li style=\"text-align: justify;\">Chiar dac\u0103 sistemul nu are toate set\u0103rile\/func\u021bionalit\u0103\u021bile preg\u0103tite, utilizarea acestuia de c\u0103tre colegii t\u0103i trebuie s\u0103 fie un proces treptat. Tranzi\u021bia de la un mod la lucru la altul nu este mereu u\u0219oar\u0103 \u0219i de multe ori suntem reticen\u021bi la schimb\u0103ri. Le va fi mult mai u\u0219or s\u0103 se obi\u0219nuiasc\u0103 pu\u021bin c\u00e2te pu\u021bin \u0219i s\u0103 \u00eenve\u021be treptat cum se folose\u0219te sistemul dec\u00e2t s\u0103 fie necesar ca la finalul implement\u0103rii s\u0103 fac\u0103 o schimbare radical\u0103 \u00een modul lor de lucru.<\/li>\n<\/ul>\n<h3 id=\"2\" style=\"text-align: justify;\">2. Care este rolul meu (administrator) \u00een implementare?<\/h3>\n<p style=\"text-align: justify;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/VeE_NLk4sn8\" width=\"670\" height=\"365\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<ul style=\"text-align: justify;\">\n<li>Din perspectiva unui client MiniCRM o implementare presupune 2 roluri: unul strategic \u0219i unul tehnic;<\/li>\n<li>Ownerul\/Managerul companiei trebuie s\u0103 fie implicat \u00een proces pentru partea strategic\u0103. El are viziunea asupra ce \u00ee\u0219i dore\u0219te de la sistem, \u0219tie obiectivele pe care le are \u00een implementare, \u00een\u021belege cel mai bine procesele de lucru \u0219i cunoa\u0219te care sunt priorit\u0103\u021bile companiei;<\/li>\n<li>Rolul tehnic, de responsabil de implementare, poate s\u0103 fie alocat tot ownerului\/managerului \u00eens\u0103 \u00ee\u021bi recomand\u0103m s\u0103 existe o persoan\u0103 dedicat\u0103 pentru acest aspect. Responsabilul de implementare este cel care va decide asupra majorit\u0103\u021bii set\u0103rilor sistemul \u0219i se va ocupa personalizarea acestuia pe procesele companiei \u00een acord cu strategia, viziunea, \u0219i obiectivele decise.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><\/h3>\n<h3 id=\"3\" style=\"text-align: justify;\">3. Care este rolul Account managerului \/ consultantului \u00een implementare?<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">Account Manager-ul are rolul de a coordona implementarea. Rolul lui este unu strategic: el te va ghida pe parcursul implement\u0103rii pentru a putea ajunge la cele mai bune rezultate pentru compania ta \u0219i pentru a se asigura c\u0103 MiniCRM \u00ee\u021bi ofer\u0103 valoare. El \u00ee\u021bi va oferi \u0219i resursele necesare (Materiale educa\u021bionale \u0219i Recomand\u0103ri de traininguri pentru tine \u0219i echipa ta) pentru ca tu s\u0103 po\u021bi profita de MiniCRM la maximum. Acesta NU are rolul de a face set\u0103rile tehnice \u00een sistem;<\/li>\n<li style=\"text-align: justify;\">Consultantul tehnic (dac\u0103 ai ales s\u0103 ai unul pe parcursul implement\u0103rii) te va ajuta cu set\u0103rile tehnice. El te va ajuta s\u0103 define\u0219ti structura sistemului \u0219i s\u0103 faci set\u0103rile mai complexe. De\u0219i po\u021bi preda acestuia o parte din responsabilit\u0103\u021bile tehnice, este important s\u0103 \u0219tie \u0219i Responsabilul de implementare din partea companiei tale cum se fac anumite set\u0103ri pentru a putea s\u0103 fii independent la finalul implement\u0103rii.<\/li>\n<\/ul>\n<h3 id=\"4\" style=\"text-align: justify;\">4. E bine s\u0103 implic echipa \u00een customizare? \u00cen ce fel s\u0103 o implic?<\/h3>\n<blockquote>\n<div><strong>Document util<\/strong>: <em>Ghidul utilizatorului: Reprezentant de v\u00e2nz\u0103ri<\/em> &#8211;\u00a0 <a href=\"https:\/\/docs.google.com\/document\/d\/1yyQpLjD0YgLeF5dH-tBML9011p9hbNatd0KH5Fps25I\/copy\">https:\/\/docs.google.com\/document\/d\/1yyQpLjD0YgLeF5dH-tBML9011p9hbNatd0KH5Fps25I\/copy<\/a><\/div>\n<\/blockquote>\n<p style=\"text-align: justify;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/OlzJzVoJ1mc\" width=\"670\" height=\"365\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">Responsabilul de implementare (tu sau o persoan\u0103 tehnic\u0103 dedicat\u0103 pe care o alegi din echipa ta) va trebui s\u0103 fie administratorul sistemul \u0219i se va ocupa de customizarea principal\u0103: structura sistemului, set\u0103rile produselor, drepturile utilizatorilor, etc. Aceast\u0103 responsabilitate e important s\u0103 fie alocat\u0103 unei singure persoane \u0219i s\u0103 nu fac\u0103 mai multe persoane aceste set\u0103ri pentru a evita confuzia, haosul \u0219i lipsa de unitate \u00een modul de lucru cu sistemul;<\/li>\n<li style=\"text-align: justify;\">Pentru lucruri care \u021bin de particularit\u0103\u021bi ale departamentelor sau de set\u0103ri individuale e nevoie s\u0103 implici \u0219i echipa ta. Ei \u00ee\u0219i vor crea \u0219abloane de email \u0219i sarcin\u0103 pentru modul lor de lucru \u0219i filtre care s\u0103 \u00eei ajute s\u0103 vad\u0103 liste cu cele mai importante informa\u021bii pentru ei;<\/li>\n<li style=\"text-align: justify;\">Foarte important este s\u0103-\u021bi trimi\u021bi echipa la cele 3 traininguri de baza:\n<ul>\n<li style=\"text-align: justify;\">Managementul task-urilor cu MiniCRM: <a href=\"https:\/\/www.minicrm.ro\/training\/task\/\">https:\/\/www.minicrm.ro\/training\/task\/<\/a><\/li>\n<li style=\"text-align: justify;\">Crearea \u0219abloanelor de sarcin\u0103 \u0219i email: <a href=\"https:\/\/www.minicrm.ro\/training\/standard\/\">https:\/\/www.minicrm.ro\/training\/standard\/<\/a><\/li>\n<li style=\"text-align: justify;\">Crearea filtrelor \u0219i a automatiz\u0103rilor: <a href=\"https:\/\/www.minicrm.ro\/training\/filters\/\">https:\/\/www.minicrm.ro\/training\/filters\/<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"5\" style=\"text-align: justify;\">5. Cui \u0219i c\u00e2nd pot delega responsabilitatea implement\u0103rii CRM-ului?<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">La \u00eenceputul implement\u0103rii va trebui s\u0103 iei decizia dac\u0103 vei fi tu responsabil de proiectul implement\u0103rii sau po\u021bi delega aceast\u0103 responsabilitate unui coleg. Este foarte important ca aceea\u0219i persoan\u0103 s\u0103 r\u0103m\u00e2n\u0103 responsabil\u0103 p\u00e2n\u0103 la finalul implement\u0103rii pentru a putea atinge rezultatele cele mai bune \u0219i a evita haosul;<\/li>\n<li style=\"text-align: justify;\">C\u00e2nd s-a finalizat implementarea po\u021bi delega aceast\u0103 responsabilitate unui alt coleg care s\u0103 se ocupe de a aduce \u00eembun\u0103t\u0103\u021biri sistemului \u0219i a adopta func\u021bionalit\u0103\u021bile noi pe care le lans\u0103m \u00een procesele voastre de lucru.<\/li>\n<li style=\"text-align: justify;\">Proiectul este gata s\u0103 fie predat unui nou coleg atunci c\u00e2nd toate urm\u0103toarele afirma\u021bii sunt adev\u0103rate:\n<ul>\n<li style=\"text-align: justify;\">Implementarea cu account managerul din partea MiniCRM este finalizat\u0103;<\/li>\n<li style=\"text-align: justify;\">Procesele companiei tale (pe care dore\u0219ti s\u0103 le gestionezi cu MiniCRM) au fost define \u00een sistem \u0219i este personalizat fiecare pas al fiec\u0103rui proces;<\/li>\n<li style=\"text-align: justify;\">Echipa ta \u0219tie s\u0103 foloseasc\u0103 sistemul;<\/li>\n<li style=\"text-align: justify;\">Echipa folose\u0219te activ sistemul.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"6\" style=\"text-align: justify;\">6. Care sunt beneficiile MiniCRM pentru echipa mea?<\/h3>\n<p style=\"text-align: justify;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/cTAzbUtvlBo\" width=\"670\" height=\"365\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">Introducerea \u0219i copierea datelor este u\u0219oar\u0103. Colegii t\u0103i scap\u0103 de munc\u0103 administrativ\u0103 repetitiv\u0103 \u0219i se pot concentra pe p\u0103r\u021bile care aduc valoare cu adev\u0103rat \u0219i care le plac din job-ul lor;<\/li>\n<li style=\"text-align: justify;\">\u00cen MiniCRM se pot automatiza anumite procese \u0219i se pot defini notific\u0103ri pentru tot ce e important pentru colegii t\u0103i. \u00cen felul acesta aten\u021bia lor poate s\u0103 fie pe ce e important \u0219i urgent \u0219i nu dedicat\u0103 verific\u0103rii termenelor sau problemelor: c\u00e2nd e nevoie de interven\u021bia lor sistemul \u00eei anun\u021b\u0103 automat;<\/li>\n<li style=\"text-align: justify;\">Comunicarea \u0219i istoricul comunic\u0103rii \u00eentre colegi \u0219i \u00eentre departamente sunt accesibile \u0219i rapide. Colegii t\u0103i vor sc\u0103pa de frustrarea pierderii informa\u021biilor importante;<\/li>\n<li style=\"text-align: justify;\">Cu ajutorul MiniCRM se pot standardiza procese de lucru. \u00cen felul acesta to\u021bi colegii \u0219tiu ce au de f\u0103cut \u0219i cum trebuie s\u0103 fac\u0103 acele lucruri f\u0103r\u0103 s\u0103 fie nevoie s\u0103 se consulte cu documente sau s\u0103 \u00eentrebe pe al\u021bii.<\/li>\n<\/ul>\n<h3 id=\"7\" style=\"text-align: justify;\">7. Echipa mea nu vrea s\u0103 foloseasc\u0103 MiniCRM. Ce pot s\u0103 le zic?<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">Primul pas este setarea unui exemplu din partea managerului: folose\u0219te tu MiniCRM pentru activitatea ta de zi cu zi. Primul mare a avantaj este evitarea mentalit\u0103\u021bii \u201dDac\u0103 managerul meu nu \u00eel folose\u0219te, eu de ce l-a\u0219 folosi?\u201d. Mai mult dec\u00e2t at\u00e2t, \u00een felul acesta po\u021bi avea exemple \u0219i argumente reale, adaptate la procesele voastre, pentru de ce merit\u0103 s\u0103 foloseasc\u0103 \u0219i colegii t\u0103i MiniCRM;<\/li>\n<li style=\"text-align: justify;\">Arat\u0103-le c\u0103 MiniCRM le poate face via\u021ba mai u\u0219oar\u0103! Afl\u0103 ce dureri au colegii t\u0103i, ce \u00eei deranjeaz\u0103 \u00eentr-o zi de lucru sau ce frustr\u0103ri au \u0219i rezolv\u0103-le cu ajutorul MiniCRM. Cele mai comune exemple de probleme pe care le po\u021bi auzi de la colegii t\u0103i \u0219i care se pot rezolva cu ajutorul MiniCRM:\n<ul>\n<li style=\"text-align: justify;\">Pierd timpul cu introducere manual\u0103 de date\/duplic\u00e2nd informa\u021biile din documente;<\/li>\n<li style=\"text-align: justify;\">Am 1000 de lucruri de f\u0103cut \u0219i m\u0103 pierd printre ele, uit s\u0103 fac unele lucruri importante;<\/li>\n<li style=\"text-align: justify;\">Comunicarea \u00een echip\u0103 este sincopat\u0103, pierdem timp cu \u0219edin\u021be peste \u0219edin\u021be \u0219i tot rat\u0103m informa\u021bii cheie;<\/li>\n<li style=\"text-align: justify;\">Sunt dependent de X coleg. Dac\u0103 el pleac\u0103 \u00een concediu se preiau foarte greu sarcinile lui \u0219i se \u00eencetine\u0219te progresul tuturor echipelor implicate.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"8\" style=\"text-align: justify;\">8. Colegii care lucreaz\u0103 de pe teren nu vor s\u0103 foloseasc\u0103 MiniCRM. Ce m\u0103 fac?<\/h3>\n<p style=\"text-align: justify;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/ftm2cmExInA\" width=\"670\" height=\"365\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">MiniCRM este construit cu g\u00e2ndul c\u0103tre colegii care lucreaz\u0103 pe teren \u00een minte. Ca s\u0103 le fie c\u00e2t mai u\u0219oar\u0103 munca le po\u021bi recomanda s\u0103 se foloseasc\u0103 de:\n<ul>\n<li style=\"text-align: justify;\">Aplica\u021bia mobil\u0103 &#8211; poate fi folosit\u0103 pentru toate p\u0103r\u021bile esen\u021biale din ziua lor de lucru: Gestionarea sarcinilor, Notarea informa\u021biilor despre clien\u021bi, Vederi rapide asupra listelor importante de clien\u021bi sau ad\u0103ugarea documentelor;<\/li>\n<li style=\"text-align: justify;\">OpenSync \/ People Sync &#8211; cu ajutorul acestei aplica\u021bii agenda telefonului mobil poate fi sincronizat\u0103 cu baza de date de clien\u021bi din MiniCRM. Numerele de telefon ale clien\u021bilor se vor salva automat \u0219i colegii t\u0103i vor \u0219tii mereu exact cine \u00eei sun\u0103;<\/li>\n<li style=\"text-align: justify;\">Call Log &#8211; ca s\u0103 nu piard\u0103 timpul cu munc\u0103 administrativ\u0103 de notare a apelurilor telefonice, aceast\u0103 aplica\u021bie salveaz\u0103 automat \u00een istoricul clientului momentul apelului \u0219i tipul acestuia;<\/li>\n<li style=\"text-align: justify;\">Formulare de introducere a datelor \u00een sistem &#8211; Dac\u0103 e nevoie s\u0103 introduc\u0103 datele clien\u021bilor \u0219i ei se afl\u0103 pe teren, se pot crea formulare ce se completeaz\u0103 rapid pentru a introduce u\u0219or \u00een sistem informa\u021biile necesare.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"9\" style=\"text-align: justify;\">9. C\u00e2nd e gata sistemul?<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">Adoptarea unui sistem de CRM \u00eentr-o companie are 3 pa\u0219i:\n<ul>\n<li style=\"text-align: justify;\">Implementarea &#8211; Se realizeaz\u0103 set\u0103rile \u0219i personalizarea sistemului pentru procesele de lucru ale companiei;<\/li>\n<li style=\"text-align: justify;\">Adoptarea &#8211; Echipa folose\u0219te sistemul \u00een activitatea lor zilnic \u0219i au fost educa\u021bi \u00een leg\u0103tur\u0103 cu sistemul. Dup\u0103 ace\u0219ti 2 pa\u0219i sistemul este \u201doficial gata\u201d;<\/li>\n<li style=\"text-align: justify;\">\u00cembun\u0103t\u0103\u021birea &#8211; MiniCRM se \u00eembun\u0103t\u0103\u021be\u0219te constant: apar func\u021bionalit\u0103\u021bi noi \u0219i r\u0103spundem dorin\u021belor clien\u021bilor. E important ca periodic s\u0103 \u00eembun\u0103t\u0103\u021be\u0219ti sistemul pe care \u00eel ai pentru a avea cele mai bune rezultate.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"10\" style=\"text-align: justify;\">10. Avem un coleg nou care nu \u0219tie s\u0103 utilizeze sistemul. Cum s\u0103 \u00eel \u00eenv\u0103\u021b?<\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"text-align: justify;\">\u0218i la \u00eenceputul implement\u0103rii (c\u00e2nd \u00ee\u021bi adaugi colegii \u00een sistem drept utilizatori) \u0219i oric\u00e2nd ai un coleg nou, este esen\u021bial\u0103 participarea la trainingurile de baza MiniCRM:\n<ul>\n<li style=\"text-align: justify;\">Managementul task-urilor cu MiniCRM: <a href=\"https:\/\/www.minicrm.ro\/training\/task\/\">https:\/\/www.minicrm.ro\/training\/task\/<\/a><\/li>\n<li style=\"text-align: justify;\">Crearea \u0219abloanelor de sarcin\u0103 \u0219i email: <a href=\"https:\/\/www.minicrm.ro\/training\/standard\/\">https:\/\/www.minicrm.ro\/training\/standard\/<\/a><\/li>\n<li style=\"text-align: justify;\">Crearea filtrelor \u0219i a automatiz\u0103rilor: <a href=\"https:\/\/www.minicrm.ro\/training\/filters\">https:\/\/www.minicrm.ro\/training\/filters<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\">Care sunt urm\u0103torii pa\u0219i?<\/h3>\n<ol>\n<li style=\"text-align: justify;\">Programeaz\u0103 toate discu\u021biile cu Account Managerul \u00een calendar \u0219i preg\u0103te\u0219te-te pentru ele!<\/li>\n<li style=\"text-align: justify;\">Blocheaz\u0103-\u021bi 90 de minute pentru MiniCRM zilnic! Proiectul MiniCRM ar trebui s\u0103 fie focusul t\u0103u pentru urm\u0103toarele 6 s\u0103pt\u0103m\u00e2ni: at\u00e2t monitorizarea sarcinilor strategice (planificare) c\u00e2t \u0219i a celor tehnice (customizare, introducerea datelor \u00een sistem).<\/li>\n<li style=\"text-align: justify;\">\u00censcrie-te \u0219i particip\u0103 at\u00e2t tu c\u00e2t \u0219i echipa ta la urm\u0103toarele 2 traininguri:\n<ol>\n<li>Managementul task-urilor cu MiniCRM: <a href=\"https:\/\/www.minicrm.ro\/training\/task\/\">https:\/\/www.minicrm.ro\/training\/task\/<\/a><\/li>\n<li>Crearea \u0219abloanelor de sarcin\u0103 \u0219i email: <a href=\"https:\/\/www.minicrm.ro\/training\/standard\/\">https:\/\/www.minicrm.ro\/training\/standard\/<\/a><\/li>\n<\/ol>\n<\/li>\n<li style=\"text-align: justify;\">Alege un termen limit\u0103 p\u00e2n\u0103 c\u00e2nd vei muta \u00een MiniCRM procesele tale \u0219i \u021bine-te de el tu \u0219i echipa ta!<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/ consultantului \u00een implementare? E bine s\u0103 implic echipa \u00een customizare? \u00cen ce fel s\u0103 o implic? Cui \u0219i c\u00e2nd pot delega responsabilitatea implement\u0103rii CRM-ului? Care sunt beneficiile MiniCRM pentru echipa mea? [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2499,2501],"tags":[1263,1269,1428,1281,1296],"class_list":["post-39336","post","type-post","status-publish","format-standard","hentry","category-ghid-de-pornire","category-pentru-administratori-si-manageri","tag-filter-ro","tag-follow-up-sequence-ro","tag-mobil-ro","tag-project-ro","tag-template-ro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cum s\u0103 \u00ee\u021bi implici echipa? - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum s\u0103 \u00ee\u021bi implici echipa? - Documenta\u021bie MiniCRM\" \/>\n<meta property=\"og:description\" content=\"Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\" \/>\n<meta property=\"og:site_name\" content=\"Documenta\u021bie MiniCRM\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-07T08:37:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-27T12:22:57+00:00\" \/>\n<meta name=\"author\" content=\"Bogdan Burciu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bogdan Burciu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\"},\"author\":{\"name\":\"Bogdan Burciu\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/8a676279a8b36970727c5347285cebb9\"},\"headline\":\"Cum s\u0103 \u00ee\u021bi implici echipa?\",\"datePublished\":\"2022-04-07T08:37:33+00:00\",\"dateModified\":\"2025-11-27T12:22:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\"},\"wordCount\":1828,\"keywords\":[\"filter-ro\",\"follow-up-sequence-ro\",\"mobil-ro\",\"project-ro\",\"template-ro\"],\"articleSection\":[\"Ghid de pornire\",\"Pentru administratori \u0219i manageri\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\",\"url\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\",\"name\":\"Cum s\u0103 \u00ee\u021bi implici echipa? - Documenta\u021bie MiniCRM\",\"isPartOf\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/#website\"},\"datePublished\":\"2022-04-07T08:37:33+00:00\",\"dateModified\":\"2025-11-27T12:22:57+00:00\",\"author\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/8a676279a8b36970727c5347285cebb9\"},\"description\":\"Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/\",\"breadcrumb\":{\"@id\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.minicrm.hu\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cum s\u0103 \u00ee\u021bi implici echipa?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/#website\",\"url\":\"https:\/\/www.minicrm.hu\/help\/\",\"name\":\"Documenta\u021bie MiniCRM\",\"description\":\"Welcome to MiniCRM\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.minicrm.hu\/help\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/8a676279a8b36970727c5347285cebb9\",\"name\":\"Bogdan Burciu\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e14cb779ed6e91c809dfbe3a892ee4d39402679edbbf262dbb8811974db2df54?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e14cb779ed6e91c809dfbe3a892ee4d39402679edbbf262dbb8811974db2df54?s=96&d=mm&r=g\",\"caption\":\"Bogdan Burciu\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cum s\u0103 \u00ee\u021bi implici echipa? - Documenta\u021bie MiniCRM","description":"Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/","og_locale":"en_US","og_type":"article","og_title":"Cum s\u0103 \u00ee\u021bi implici echipa? - Documenta\u021bie MiniCRM","og_description":"Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/","og_url":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/","og_site_name":"Documenta\u021bie MiniCRM","article_published_time":"2022-04-07T08:37:33+00:00","article_modified_time":"2025-11-27T12:22:57+00:00","author":"Bogdan Burciu","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Bogdan Burciu","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/#article","isPartOf":{"@id":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/"},"author":{"name":"Bogdan Burciu","@id":"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/8a676279a8b36970727c5347285cebb9"},"headline":"Cum s\u0103 \u00ee\u021bi implici echipa?","datePublished":"2022-04-07T08:37:33+00:00","dateModified":"2025-11-27T12:22:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/"},"wordCount":1828,"keywords":["filter-ro","follow-up-sequence-ro","mobil-ro","project-ro","template-ro"],"articleSection":["Ghid de pornire","Pentru administratori \u0219i manageri"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/","url":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/","name":"Cum s\u0103 \u00ee\u021bi implici echipa? - Documenta\u021bie MiniCRM","isPartOf":{"@id":"https:\/\/www.minicrm.hu\/help\/#website"},"datePublished":"2022-04-07T08:37:33+00:00","dateModified":"2025-11-27T12:22:57+00:00","author":{"@id":"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/8a676279a8b36970727c5347285cebb9"},"description":"Rezumat C\u00e2nd ar trebui echipa s\u0103 \u00eenceap\u0103 s\u0103 lucreze \u00een MiniCRM? Care este rolul meu (administrator) \u00een implementare? Care este rolul Account managerului \/","breadcrumb":{"@id":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.minicrm.ro\/help\/implicare-echipa\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.minicrm.ro\/help\/implicare-echipa\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.minicrm.hu\/help\/"},{"@type":"ListItem","position":2,"name":"Cum s\u0103 \u00ee\u021bi implici echipa?"}]},{"@type":"WebSite","@id":"https:\/\/www.minicrm.hu\/help\/#website","url":"https:\/\/www.minicrm.hu\/help\/","name":"Documenta\u021bie MiniCRM","description":"Welcome to MiniCRM","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.minicrm.hu\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/8a676279a8b36970727c5347285cebb9","name":"Bogdan Burciu","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e14cb779ed6e91c809dfbe3a892ee4d39402679edbbf262dbb8811974db2df54?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e14cb779ed6e91c809dfbe3a892ee4d39402679edbbf262dbb8811974db2df54?s=96&d=mm&r=g","caption":"Bogdan Burciu"}}]}},"_links":{"self":[{"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/posts\/39336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/comments?post=39336"}],"version-history":[{"count":4,"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/posts\/39336\/revisions"}],"predecessor-version":[{"id":55304,"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/posts\/39336\/revisions\/55304"}],"wp:attachment":[{"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/media?parent=39336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/categories?post=39336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.minicrm.hu\/help\/wp-json\/wp\/v2\/tags?post=39336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}