{"id":542,"date":"2017-02-27T15:23:00","date_gmt":"2017-02-27T14:23:00","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=542"},"modified":"2026-01-26T18:36:24","modified_gmt":"2026-01-26T17:36:24","slug":"ugyfelszolgalat-modul","status":"publish","type":"post","link":"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/","title":{"rendered":"\u00dcgyf\u00e9lszolg\u00e1lat term\u00e9k"},"content":{"rendered":"<p>Ez a term\u00e9k a bej\u00f6v\u0151 megkeres\u00e9sek kezel\u00e9s\u00e9re lett felk\u00e9sz\u00edtve.<\/p>\n<h3 id=\"Emailbentrtnbejelents\">Emailben t\u00f6rt\u00e9n\u0151 bejelent\u00e9sek<\/h3>\n<p>Az ilyen bejelent\u00e9sek fogad\u00e1s\u00e1hoz \u00e9s feldolgoz\u00e1s\u00e1hoz az \u00dcgyf\u00e9lszolg\u00e1lat term\u00e9ken bel\u00fcl <a href=\"https:\/\/www.minicrm.hu\/help\/hogyan-kothetem-be-a-kozponti-email-cimunket-minicrm-be\/\">Bej\u00f6v\u0151 email feldolgoz\u00f3ra<\/a> lesz sz\u00fcks\u00e9ged, amely email c\u00edm\u00e9re \u00e1tir\u00e1ny\u00edthatod c\u00e9ged email c\u00edm\u00e9t (pl. help@cegnev.hu). \u00cdgy, a megadott c\u00edmre \u00e9rkez\u0151 leveleket \u00e9s azok alapj\u00e1n a <a href=\"..\/cegek-kapcsolattartok\/\">kapcsolati adatokat<\/a> (k\u00fcld\u0151 email c\u00edm\u00e9t, nev\u00e9t) a MiniCRM automatikusan r\u00f6gz\u00edti az \u00dcgyf\u00e9lszolg\u00e1lat term\u00e9kben \u00faj hibajegyk\u00e9nt, \u00faj \u00fcgyf\u00e9l eset\u00e9n pedig <a href=\"..\/cegek-kapcsolattartok\/\">kontakt<\/a> adatlapk\u00e9nt.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-60788\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-scaled.png\" alt=\"\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-300x169.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-1024x576.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-768x432.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-1536x864.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<h3 id=\"Hibajegyfelvtelewebesrlaponkeresztl\">Hibajegy felv\u00e9tele webes \u0171rlapon kereszt\u00fcl<\/h3>\n<p>A weboldalodon elhelyezett <a href=\"https:\/\/www.minicrm.hu\/help\/urlapok_letrehozasa\/\">\u0171rlapon<\/a> kereszt\u00fcl is automatikusan beker\u00fclhetnek a megkeres\u00e9sek a MiniCRM \u00dcgyf\u00e9lszolg\u00e1lat term\u00e9k\u00e9be.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-60789\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-scaled.png\" alt=\"\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-300x169.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-1024x576.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-768x432.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-1536x864.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.45.46-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<h3 id=\"Telefonosmegkeress\">Telefonos megkeres\u00e9s<\/h3>\n<p>Telefonos megkeres\u00e9s eset\u00e9n az \u00fcgyf\u00e9lszolg\u00e1latot kezel\u0151 munkat\u00e1rsnak kell <a href=\"..\/kezi-adatlap-felvetel\/\">manu\u00e1lisan r\u00f6gz\u00edtenie<\/a> a hibajegyeket az \u00dcgyf\u00e9lszolg\u00e1lat term\u00e9ken bel\u00fcl.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-60790\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-scaled.png\" alt=\"\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-300x169.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-1024x576.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-768x432.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-1536x864.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.48.33-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>B\u00e1rmely \u00faton \u00e9rkezik a hibabejelent\u00e9s a <a href=\"https:\/\/www.minicrm.hu\/help\/modulok-a-minicrm-ben\/\">term\u00e9kbe<\/a>, minden esetben lesz az <a href=\"..\/adatlap-elozmeny\/\">el\u0151zm\u00e9nyek<\/a> felett, a Teend\u0151 gomb mellett egy V\u00e1lasz gomb is. Ha erre kattintasz, akkor egyb\u0151l tudsz emailt k\u00fcldeni a bejelent\u0151nek. Ha \u0151 v\u00e1laszol, akkor folytat\u00f3lagosan megjelenik a hibajegy <a href=\"..\/adatlap-elozmeny\/\">el\u0151zm\u00e9nyeiben<\/a>\u00a0\u00e9s addig tudsz vele levelezni, am\u00edg meg nem old\u00f3dik az eset.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-60794\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-scaled.png\" alt=\"\" width=\"2560\" height=\"1438\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-300x169.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-1024x575.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-768x431.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-1536x863.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.51.47-1-2048x1151.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-60795\" src=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-scaled.png\" alt=\"\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-scaled.png 2560w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-300x169.png 300w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-1024x576.png 1024w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-768x432.png 768w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-1536x864.png 1536w, https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-13.04.23-1-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>Emiatt minden \u00faj lev\u00e9l egy-egy \u00faj hibajegy lesz a term\u00e9kben.<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/videoseries?si=lmOA9puYPyLHzII4&amp;list=PL0QMRW7IaEGJzdfrYjmgbNbEwweHpoc-z\" width=\"760\" height=\"415\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<div class=\"alert alert-info\">A teljes vide\u00f3kurzus megtekint\u00e9s\u00e9hez <strong><a href=\"https:\/\/www.minicrm.hu\/miniakademia\/courses\/ugyfelszolgalat-2\/\">kattints ide!<\/a><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ez a term\u00e9k a bej\u00f6v\u0151 megkeres\u00e9sek kezel\u00e9s\u00e9re lett felk\u00e9sz\u00edtve. Emailben t\u00f6rt\u00e9n\u0151 bejelent\u00e9sek Az ilyen bejelent\u00e9sek fogad\u00e1s\u00e1hoz \u00e9s feldolgoz\u00e1s\u00e1hoz az \u00dcgyf\u00e9lszolg\u00e1lat term\u00e9ken bel\u00fcl Bej\u00f6v\u0151 email feldolgoz\u00f3ra lesz sz\u00fcks\u00e9ged, amely email c\u00edm\u00e9re \u00e1tir\u00e1ny\u00edthatod c\u00e9ged email c\u00edm\u00e9t (pl. help@cegnev.hu). \u00cdgy, a megadott c\u00edmre \u00e9rkez\u0151 leveleket \u00e9s azok alapj\u00e1n a kapcsolati adatokat (k\u00fcld\u0151 email c\u00edm\u00e9t, nev\u00e9t) a MiniCRM automatikusan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2267,2261],"tags":[],"class_list":["post-542","post","type-post","status-publish","format-standard","hentry","category-termekek-hu","category-termekek-es-kiegeszitok"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00dcgyf\u00e9lszolg\u00e1lat term\u00e9k - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Ez a term\u00e9k a bej\u00f6v\u0151 megkeres\u00e9sek kezel\u00e9s\u00e9re lett felk\u00e9sz\u00edtve. Emailben t\u00f6rt\u00e9n\u0151 bejelent\u00e9sek Az ilyen bejelent\u00e9sek fogad\u00e1s\u00e1hoz \u00e9s feldolgoz\u00e1s\u00e1hoz az\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00dcgyf\u00e9lszolg\u00e1lat term\u00e9k - Documenta\u021bie MiniCRM\" \/>\n<meta property=\"og:description\" content=\"Ez a term\u00e9k a bej\u00f6v\u0151 megkeres\u00e9sek kezel\u00e9s\u00e9re lett felk\u00e9sz\u00edtve. Emailben t\u00f6rt\u00e9n\u0151 bejelent\u00e9sek Az ilyen bejelent\u00e9sek fogad\u00e1s\u00e1hoz \u00e9s feldolgoz\u00e1s\u00e1hoz az\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/\" \/>\n<meta property=\"og:site_name\" content=\"Documenta\u021bie MiniCRM\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-27T14:23:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-26T17:36:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lesk\u00f3 Norbert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lesk\u00f3 Norbert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/\"},\"author\":{\"name\":\"Lesk\u00f3 Norbert\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/f54b2cd98c6ec7ed9fb995c4003ae500\"},\"headline\":\"\u00dcgyf\u00e9lszolg\u00e1lat term\u00e9k\",\"datePublished\":\"2017-02-27T14:23:00+00:00\",\"dateModified\":\"2026-01-26T17:36:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/\"},\"wordCount\":264,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-scaled.png\",\"articleSection\":[\"Term\u00e9kek\",\"Term\u00e9kek \u00e9s kieg\u00e9sz\u00edt\u0151k\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/\",\"url\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/\",\"name\":\"\u00dcgyf\u00e9lszolg\u00e1lat term\u00e9k - Documenta\u021bie MiniCRM\",\"isPartOf\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/ugyfelszolgalat-modul\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/minicrm-wp-help.s3.amazonaws.com\/uploads\/2017\/02\/Kepernyofoto-2026-01-06-12.42.20-scaled.png\",\"datePublished\":\"2017-02-27T14:23:00+00:00\",\"dateModified\":\"2026-01-26T17:36:24+00:00\",\"author\":{\"@id\":\"https:\/\/www.minicrm.hu\/help\/#\/schema\/person\/f54b2cd98c6ec7ed9fb995c4003ae500\"},\"description\":\"Ez a term\u00e9k a bej\u00f6v\u0151 megkeres\u00e9sek kezel\u00e9s\u00e9re lett felk\u00e9sz\u00edtve. 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