{"id":55448,"date":"2024-11-21T10:25:57","date_gmt":"2024-11-21T09:25:57","guid":{"rendered":"https:\/\/www.minicrm.hu\/help\/?p=55448"},"modified":"2026-03-13T09:10:00","modified_gmt":"2026-03-13T08:10:00","slug":"transcriere-ai","status":"publish","type":"post","link":"https:\/\/www.minicrm.ro\/help\/transcriere-ai\/","title":{"rendered":"Transcriere AI"},"content":{"rendered":"<p>Cu func\u021bionalitatea de transcriere AI de la MiniCRM, ai posibilitatea de a <strong>transcrie<\/strong> automat apelurile \u0219i \u00eent\u00e2lnirile (Inteligen\u021ba Artificial\u0103 poate transforma \u00een text con\u021binutul audio al unei \u00eenregistr\u0103ri), de a le <strong>rezuma<\/strong> (fiind subliniat con\u021binutul esen\u021bial \u00een locul transcrierii complete) \u0219i chiar de a le <strong>analiza<\/strong> (fiind create analize pe baza unor criterii prestabilite).<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/bSnX0u_KDfY?si=jj4lEDenhYa3qb79\" width=\"760\" height=\"415\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3>Avantajele transcrierii AI integrate:<\/h3>\n<ul>\n<li><strong>Economisirea timpului<\/strong>: Nu mai ai nevoie de noti\u021be proprii \u0219i ai astfel mai mult timp pentru clien\u021bi sau proiecte.<\/li>\n<li><strong>Cre\u0219terea eficien\u021bei<\/strong>: Echipa ta poate s\u0103 se concentreze pe sarcinile importante.<\/li>\n<li><strong>Analiz\u0103<\/strong>: AI \u00ee\u021bi ofer\u0103 perspective valoroase despre con\u021binutul \u0219i tendin\u021bele conversa\u021biilor.<\/li>\n<li><strong>C\u0103utare rapid\u0103<\/strong>: G\u0103se\u0219ti cu u\u0219urin\u021b\u0103 detaliile unei conversa\u021bii.<\/li>\n<li><strong>Control<\/strong>: Managerii pot verifica cu u\u0219urin\u021b\u0103 con\u021binutul \u0219i calitatea apelurilor.<\/li>\n<\/ul>\n<h3>Cum utilizezi func\u021bionalitatea de transcriere AI<\/h3>\n<p>Primul pas este s\u0103 stabilim modul \u00een care sunt \u00eenregistrate apelurile. Exist\u0103 dou\u0103 op\u021biuni:<\/p>\n<ol>\n<li>Integrarea serviciului VOIP\n<ul>\n<li>Prin integrarea VOIP, apelurile care intr\u0103 \u0219i ies sunt \u00eenregistrate sub forma de fi\u0219iere audio direct \u00een MiniCRM<\/li>\n<li>Este necesar\u0103 activarea add-on-ului de integrare cu <a href=\"https:\/\/www.minicrm.ro\/help\/accesorii-minicrm\/#anchor-23\">VOIP<\/a> \u00een MiniCRM \u0219i \u00eencheierea unui contract cu un furnizor de servicii VOIP<\/li>\n<\/ul>\n<\/li>\n<li>\u00cenregistrare \u0219i \u00eenc\u0103rcare manual\u0103\n<ul>\n<li>\u00cen acest caz, apelurile sunt \u00eenregistrate cu ajutorul unei aplica\u021bii pe telefon sau calculator<\/li>\n<li>Fi\u0219ierele audio \u00eenregistrate trebuiesc \u00eenc\u0103rcate manual \u00een MiniCRM, ca ata\u0219ament la o sarcin\u0103.<br \/>\n<strong>Important:<\/strong> Func\u021bionalitatea AI poate procesa momentan doar urm\u0103toarele formate audio: .wav \u0219i .mp3.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Dup\u0103 ce ai stabilit tipul de \u00eenregistrare, este necesar s\u0103 ne contactezi la adresa <strong><a href=\"mailto:help@minicrm.hu\">help@minicrm.hu<\/a><\/strong> pentru a solicita activarea func\u021bionalit\u0103\u021bii AI de transcriere. Echipa noastr\u0103 \u00ee\u021bi va oferi toate informa\u021biile necesare pentru utilizarea acestei func\u021bionalit\u0103\u021bi.<\/p>\n<div class=\"alert alert-info\">\n<p>Pentru activarea func\u021biei avem nevoie de informa\u021biile de mai jos. Pentru a scurta procesul, po\u021bi s\u0103 ne trimi\u021bi chestionarul de mai jos completat prin email la adresa <strong>suport@minicrm.ro.<\/strong><\/p>\n<p>De asemenea, va fi nevoie s\u0103 activezi \u00een sistemul t\u0103u extensia \u201d<strong>Prompt-uri pentru transcriere cu AI\u201d. <\/strong>Aceasta va oferi 3 \u0219abloane de sarcini care vor con\u021bine prompturile AI de care ai nevoie pentru transcriere. Te rug\u0103m s\u0103 cite\u0219ti descrierea extensiei f\u0103c\u00e2nd clic pe butonul \u201eDetalii\u201d din extensie \u0219i <strong>s\u0103 adaugi variabila indicat\u0103 acolo.<br \/>\n<\/strong><br \/>\n<strong>1.Cum este \u00eenregistrat \u00een sistem fi\u0219ierul audio?<\/strong><br \/>\na. \u00eenc\u0103rcare manual\u0103 a fi\u0219ierelor audio \u00eentr-o sarcin\u0103<br \/>\nb. integrare cu un furnizor VoIP<\/p>\n<p><strong>2. \u00cen ce module vrei s\u0103 se realizeze transcrip\u021bia apelurilor?\u00a0<\/strong><br \/>\na. toate modulele<br \/>\nb. doar anumite module\/produse: (trimite-ne URL-ul fiec\u0103rui modul pentru ca noi s\u0103 avem num\u0103rul modulului)<\/p>\n<p><strong>3. Sumarizarea transcrip\u021biei:\u00a0<\/strong><br \/>\na. Dore\u0219ti sumarizarea transcrip\u021biei: Da \/ Nu<br \/>\nb. Sarcina cu sumarizarea transcrip\u021biei s\u0103 fie o sarcin\u0103: \u00cenchis\u0103 \/ Deschis\u0103<br \/>\nc. Sarcina cu sumarizarea trascrip\u021biei s\u0103 con\u021bin\u0103 ata\u0219at\u0103 transcrip\u021bia \u00eentregului apel: Da \/ Nu<br \/>\nd. Care este numele exact al \u0219ablonului de sarcin\u0103 care con\u021bine promptul de sumarizare? (Ex:\u00a0[ChatGPT-Summarize-Call])<\/p>\n<p><strong>4. Analiza transcrip\u021biei:<\/strong><br \/>\na. Dore\u0219ti analiza transcrip\u021biei: Da \/ Nu<br id=\"isPasted\" \/>\u00a0 \u00a0b. Sarcina cu analiza transcrip\u021biei s\u0103 fie o sarcin\u0103: \u00cenchis\u0103 \/ Deschis\u0103<br \/>\nc. Sarcina cu analiza trascrip\u021biei s\u0103 con\u021bin\u0103 ata\u0219at\u0103 transcrip\u021bia \u00eentregului apel: Da \/ Nu<br \/>\nd. Care este numele exact al \u0219ablonului de sarcin\u0103 care con\u021bine promptul de analiz\u0103? (Ex: [ChatGPT-Analyse-Qualification])<\/p>\n<p><em>*Doar \u00een cazul \u00eenc\u0103rc\u0103rilor manuale de fi\u0219iere audio:<\/em><br \/>\n<strong>5. \u0218tergerea fi\u0219ierelor audio \u00eenc\u0103rcate \u00een func\u021bie de acordul GDPR:\u00a0<\/strong><br \/>\na. La c\u00e2t timp dup\u0103 \u00eenc\u0103rcarea fi\u0219ierelor audio vrei s\u0103 \u0219tergem automat fi\u0219ierele audio din baza ta de date? (Num\u0103r de zile. Ex: 90 zile)<br \/>\n* \u00cen cazul inregistr\u0103rilor prin integrarea cu VOIP, furnizorul t\u0103u poate s\u0103 seteze aceast\u0103 op\u021biune.<\/p>\n<p><strong>6. Care sunt denumirile exacte ale tipurilor de sarcin\u0103<\/strong> <strong>pe care dore\u0219ti s\u0103 le sumarizezi, respectiv pe care dore\u0219ti s\u0103 le analizezi?<\/strong><br \/>\n\u00cen cazul \u00een care vei crea \u0219abloane de prompturi diferite pentru tipuri de sarcin\u0103 diferite, te rog s\u0103 ne trimi\u021bi perechile de (Nume \u0218ablon sarcin\u0103 cu prompt &#8211; Tipul sarcinii) pentru fiecare caz.<\/p>\n<p><em>** Doar \u00een cazul integr\u0103rii cu furnizor VOIP:\u00a0<\/em><br \/>\nPentru ca \u200bsarcinile de sumarizare \u0219i analiz\u0103 s\u0103 apar\u021bin\u0103 persoanelor care au dat apelul, \u00een profilul fiec\u0103rui utilizator \u00een \u200btab-ul al doilea \u200b- Num\u0103rul de telefon \u0219i adresa de email &#8211; jos, la Set\u0103rile num\u0103rului de telefon trebuie ad\u0103ugat\u0103 Extensia fiec\u0103rui utilizator care sun\u0103 prin VoIP. Aceast\u0103 extensie este un num\u0103r pe care furnizorul t\u0103u de VoIP \u021bi-l poate \u200bfurniza.<\/p>\n<\/div>\n<p><strong>Dup\u0103 activarea serviciului, urm\u0103toarele op\u021biuni sunt disponibile pentru utilizarea func\u021bionalit\u0103\u021bii:<\/strong><\/p>\n<ul>\n<li><strong>Transcriere complet\u0103<\/strong>: AI-ul creeaz\u0103 transcrierea integral\u0103 a conversa\u021biei pe baza \u00eenregistr\u0103rii audio.<\/li>\n<li><strong>Rezumat<\/strong>: AI-ul rezum\u0103 cele discutate, eviden\u021biind informa\u021biile importante \u00eentr-un format clar \u0219i u\u0219or de urm\u0103rit.<\/li>\n<li><strong>Analiz\u0103 \u0219i sugestii<\/strong>: AI-ul analizeaz\u0103 fi\u0219ierul audio, oferind evalu\u0103ri \u0219i recomand\u0103ri.<\/li>\n<\/ul>\n<p>Po\u021bi alege unul sau mai multe dintre op\u021biunile de mai sus \u00een timpul utiliz\u0103rii func\u021bionalit\u0103\u021bii AI de transcriere.<\/p>\n<h4>Ce op\u021biuni de personalizare exist\u0103 pentru func\u021bionalitatea AI de transcriere?<\/h4>\n<p>Pentru a ob\u021bine rezultatele dorite, colegii no\u0219tri \u00ee\u021bi vor furniza\u00a0 \u0219abloane personalizate de sarcini, bazate pe cerin\u021bele tale. Aceste \u0219abloane de sarcini definesc clar, sub form\u0103 de comenzi\/prompt-uri, ceea ce trebuie s\u0103 realizeze AI-ul. Ulterior, aceste \u0219abloane pot fi editate \u0219i \u00eembun\u0103t\u0103\u021bite pentru a ob\u021bine cele mai bune rezultate. AI-ul va \u00eendeplini sarcinile conform \u0219abloanelor stabilite, iar rezultatul va fi afi\u0219at \u00een MiniCRM.<\/p>\n<h4>Unde g\u0103sesc rezultatele generate de Inteligen\u021ba Artificial\u0103 \u00een MiniCRM?<\/h4>\n<p>Rezultatele generate de AI vor ap\u0103rea pe cardul unde a fost \u00eenregistrat\/inc\u0103rcat apelul. Este posibil s\u0103 alegi dac\u0103 sistemul va crea un rezumat sau o analiz\u0103 \u00eentr-o sarcin\u0103 deschis\u0103 sau \u00eentr-una \u00eenchis\u0103.<\/p>\n<ul>\n<li><strong>Sarcin\u0103 deschis\u0103<\/strong>: Util\u0103 atunci c\u00e2nd rezultatul trebuie procesat de un coleg, de exemplu, pentru a completa c\u00e2mpuri pe baza acestuia.<\/li>\n<li><strong>Sarcin\u0103 \u00eenchis\u0103<\/strong>: Util\u0103 atunci c\u00e2nd nu mai sunt necesare ac\u021biuni suplimentare asupra rezultatului, acesta rezum\u00e2nd sau analiz\u00e2nd discu\u021biile pentru referin\u021be viitoare, fiind salvat \u00een istoric.<\/li>\n<\/ul>\n<p>De asemenea, la momentul solicit\u0103rii integr\u0103rii, po\u021bi stabili criterii pentru c\u00e2nd are loc transcrierea:<\/p>\n<ul>\n<li>Pentru toate sarcinile care con\u021bin fi\u0219iere audio<\/li>\n<li>Doar pentru apelurile \u00eenregistrate \u00een anumite produse<\/li>\n<li>Pentru to\u021bi utilizatorii sau doar pentru anumi\u021bi utilizatori<\/li>\n<li>Alte condi\u021bii personalizate<\/li>\n<\/ul>\n<div class=\"alert alert-info\"><strong>Important:<\/strong> Pentru conformitatea cu GDPR, se poate stabili \u0219i la c\u00e2t timp dup\u0103 \u00eenregistrare s\u0103 fie \u0219terse automat apelurile salvate \u00een MiniCRM!<\/div>\n<h3>Care sunt costurile pentru utilizarea func\u021bionalit\u0103\u021bii de transcriere AI?<\/h3>\n<p>Func\u021bionalitatea de transcriere AI este disponibil\u0103 sub form\u0103 de add-on, cu un cost de <strong>20\u20ac pe lun\u0103<\/strong> . Dac\u0103 ai un abonament anual, vei achita direct suma de<strong> 214,80\u20ac pe an<\/strong> .<\/p>\n<h4>Ce include acest pre\u021b?<\/h4>\n<p>Lunar, indiferent dac\u0103 ai un abonament anual sau lunar, ai la dispozi\u021bie p\u00e2n\u0103 la <strong>19.9 ore\/1194 de minute de transcriere (echivalentul a aproape 1\u20ac per or\u0103 transcris\u0103), <\/strong>de exemplu: po\u021bi transcrie 108 apeluri de 10 minute.<\/p>\n<p>Dac\u0103 dep\u0103\u0219e\u0219ti acest prag, <strong>fiecare or\u0103 suplimentar\u0103 va fi facturat\u0103 cu 1\u20ac<\/strong> \u00een luna urm\u0103toare.<br \/>\nDac\u0103 transcrierea ta nu dep\u0103\u0219e\u0219te cele 19 ore incluse, <strong>nu se percep costuri suplimentare.<\/strong><\/p>\n<h4>Ce se \u00eent\u00e2mpl\u0103 \u00een caz de anulare?<\/h4>\n<p>Anularea func\u021bionalit\u0103\u021bii de transcriere AI este tratat\u0103 la fel ca orice alt add-on. De exemplu, dac\u0103 ai achitat taxa anual\u0103 \u0219i mai ai 6 luni r\u0103mase , \u021bi se va returna jum\u0103tate din suma pl\u0103tit\u0103: 107,40\u20ac (214,80\u20ac\/2) .<\/p>\n<h4>Alte informa\u021bii utile:<\/h4>\n<ul>\n<li>Transcrierile nu sunt 100% f\u0103r\u0103 erori, dar contextul\u00a0textului face ca informa\u021bia s\u0103 fie u\u0219or de \u00een\u021beles.<\/li>\n<li>Rezumatele \u0219i analizele sunt mai precise dec\u00e2t transcrierile directe<\/li>\n<li>Serviciul suport\u0103 mai multe limbi, inclusiv limba rom\u00e2n\u0103.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cu func\u021bionalitatea de transcriere AI de la MiniCRM, ai posibilitatea de a transcrie automat apelurile \u0219i \u00eent\u00e2lnirile (Inteligen\u021ba Artificial\u0103 poate transforma \u00een text con\u021binutul audio al unei \u00eenregistr\u0103ri), de a le rezuma (fiind subliniat con\u021binutul esen\u021bial \u00een locul transcrierii complete) \u0219i chiar de a le analiza (fiind create analize pe baza unor criterii prestabilite). Avantajele [&hellip;]<\/p>\n","protected":false},"author":105,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2519,2553,1422,2515],"tags":[2255,2243,2237,2249],"class_list":["post-55448","post","type-post","status-publish","format-standard","hentry","category-accesorii","category-centrale-telefon-voip","category-integrari","category-produse-si-accesorii","tag-ai-ro","tag-ia","tag-integrare","tag-transcriere"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transcriere AI - Documenta\u021bie MiniCRM<\/title>\n<meta name=\"description\" content=\"Cu func\u021bionalitatea de transcriere AI de la MiniCRM, ai posibilitatea de a transcrie automat apelurile \u0219i \u00eent\u00e2lnirile (Inteligen\u021ba Artificial\u0103 poate\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.minicrm.ro\/help\/transcriere-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transcriere AI - 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